08/13/2026
Every business gets it wrong sometimes, and how you respond can say a lot about the kind of business you run.
When a customer has a frustrating experience, taking the time to reach out, acknowledge what happened, and try to make it right shows people that you care. The one-star review only tells part of the story, so your response gives future customers a chance to see the rest.
Angelo and Casey share more about handling reviews and building a strong local reputation in Episode 12 of The Planify Podcast!