06/16/2026
A client recently told me that I need to stop being so nice, stop letting people take advantage of me, and start charging what I'm worth. It was uncomfortable to hear, but it made me realize how invested I become in my clients' success. Their baby becomes my baby.
The more I thought about it, the more I realized many manufacturers face the same challenge. They pride themselves on being easy to do business with and saying yes to customers. But there is a fine line between great customer service and unlimited accommodation, and crossing it can lead to scope creep, shrinking margins, constant disruptions, and burned-out teams.
Manufacturers pride themselves on customer service, but saying yes to everything can lead to scope creep, shrinking margins, and burnout.