11/21/2024
Next up in our exploration of Brand Equity Models is Kevin Lane Keller and his Customer-Based Brand Equity (CBBE) Pyramid model. For Keller, it is about achieving Resonance. His multi-tiered approach to brand equity is broken up into four stages.
Each level of the CBBE pyramid builds on the strength of the layer before it, on top of the foundation of Brand Identity. Keller considers customers’ emotional relationship with a brand and the ability to be heard and acknowledged. The result is deep-rooted loyalty.