Harte Hanks

Harte Hanks At Harte Hanks we're building a modern behavioral marketing company. By marrying our data-driven und

05/28/2026

💙 Thank you for the years—and the impact.

Join us in celebrating our team members hitting milestones this month. Your dedication helps power our progress—and we couldn’t do it without you.

Cheers to what you’ve accomplished and what’s ahead! 🎉

Most companies don’t have a CX problem.They have a visibility problem.Harte Hanks' Head of Global Strategy, Alex Gill, h...
05/26/2026

Most companies don’t have a CX problem.

They have a visibility problem.

Harte Hanks' Head of Global Strategy, Alex Gill, has spent years helping organizations connect the dots across strategy, marketing, sales, and customer experience so they can see what’s really happening in their customer journeys and what it means for revenue.

At Harte Hanks, he works with senior leaders to turn customer signals into clear, data-driven actions that improve retention, expansion, and growth.

In this webinar, Alex joins Tim Riesterer, Chief Strategy Officer at Corporate Visions, to share how to:

• Spot revenue opportunities hiding in customer data
• Connect CX insights to real business outcomes
• Close the gaps where churn takes hold

Because growth isn’t just about closing deals—it’s about understanding how buyers actually buy.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver (link in comments)

Call volume going up without a clear reason?It’s often not new issues.Something doesn’t fully resolve or doesn’t carry t...
05/26/2026

Call volume going up without a clear reason?

It’s often not new issues.

Something doesn’t fully resolve or doesn’t carry through.

So the same issue comes back again and again and...again.

What looks like demand is often repeat demand.

💬 What’s the issue your team sees come back the most?
👍 If this feels familiar, give it a like—curious how common this is.

Your customers are already telling you where revenue opportunities exist—are you listening?Join Alex Gill and Tim Rieste...
05/25/2026

Your customers are already telling you where revenue opportunities exist—are you listening?
Join Alex Gill and Tim Riesterer as they share how to operationalize retention, expansion, and win-back strategies using real customer signals—not guesswork.
Because the difference between churn and growth is often hidden in plain sight.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver (link in comments)

Everything works… until it all has to work together.That’s where it starts to bounce.One handoff leads to another.Small ...
05/23/2026

Everything works… until it all has to work together.

That’s where it starts to bounce.

One handoff leads to another.
Small delays stack up.
And control gets harder to keep.

More moving parts sound fine—
until it isn’t.

More vendors often mean less control.

💬 What makes things feel hardest to manage—the number of partners, or keeping everything in sync?

Your customer doesn’t see departments—they see one experience.So why are CX, customer success, and sales still operating...
05/22/2026

Your customer doesn’t see departments—they see one experience.
So why are CX, customer success, and sales still operating in silos?
In this upcoming webinar, Alex Gill (Harte Hanks) and Tim Riesterer (Corporate Visions) reveal how to align these functions into a single commercial engine that drives measurable revenue impact.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver (link in comments)

Customer experience doesn’t just “slip”—it leaks revenue.Join Harte Hanks’ Alex Gill and Corporate Visions’ Tim Riestere...
05/21/2026

Customer experience doesn’t just “slip”—it leaks revenue.
Join Harte Hanks’ Alex Gill and Corporate Visions’ Tim Riesterer as they break down where CX fails—and how those breakdowns directly impact pipeline, retention, and growth.
If you think CX is just a support issue, think again.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver:

Your program isn’t the problem.But something is slowing it down.You planned it right.The timelines made sense.The strate...
05/14/2026

Your program isn’t the problem.
But something is slowing it down.

You planned it right.
The timelines made sense.
The strategy is solid.

And then…

👉 things start to stall
👉 timelines slip
👉 ex*****on feels harder than it should

Most teams assume it’s the program.

It’s not.

It’s the way fulfillment is built behind it.

Curious how our clients are fixing it?
👉 Link in comments

đź’¬ Gut check:
Where does ex*****on tend to break down for you—planning, or everything that happens after?

Employee Spotlight: Carolina, Talent Acquisition Partner ✨Since joining the team in 2023, Carolina has played a key role...
05/10/2026

Employee Spotlight: Carolina, Talent Acquisition Partner ✨

Since joining the team in 2023, Carolina has played a key role in shaping how candidates experience our hiring process—from first conversation to long-term career growth. With a deep appreciation for people, collaboration, and doing things the right way, she brings both heart and strategy to talent acquisition.

We sat down with Carolina to learn more about what excites her most about her role, what she values in candidates, and what really drives success here.

Q: In your role, you get a front-row seat to both candidates and employees. What's made you personally excited to be a part of this team?
A: As a recruiter I get a front‑row view of the whole employee journey. I meet candidates at the beginning stage of the interview process, and then I get to watch them grow into employees who are thriving and adding value to our team. What’s made me excited to be part of this team is the collaboration, the chance to make a real impact, and the team’s commitment to innovation.

Q: What does a great candidate experience look like to you and how to you try to create that here?
A: A great candidate experience is one where people feel informed, respected, and supported throughout the process. I focus on clear communication, early expectations, and transparency.

Q: From your seat, what makes someone successful here beyond what's on their resume?
A: We move quickly, we collaborate constantly, and we solve problems for our clients. So, the people who stand out are the ones who stay adaptable, take ownership, and make things easier for both internal teams and external partners.

Q: How has your own experience here shaped the way you think about hiring and talent?
A: I’ve learned that the people who thrive aren’t just a match on paper, they match the way we work. They’re curious enough to ask the right questions, proactive enough to anticipate needs, and collaborative enough to build trust quickly.

Your CX metrics might look great.And still be hiding risk.Because averages don’t show:peak straineffort spikesoperationa...
05/07/2026

Your CX metrics might look great.
And still be hiding risk.

Because averages don’t show:
peak strain
effort spikes
operational breakdowns

94% of customers repurchase after low-effort experiences.
Just 4% do after high-effort ones.

The real question:
How does your CX perform on your worst day?

💬 What’s one metric you wish you had today?

Address

2 Executive Drive , Suite 103
Chelmsford, MA
01824

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