Harte Hanks

Harte Hanks At Harte Hanks we're building a modern behavioral marketing company. By marrying our data-driven und

06/12/2026

Quick question—

When a new lead comes in, what actually happens next?

Immediate follow-up?
Or does timing depend on who sees it first?

How does your team handle this?

Customer experience is a central revenue driver, not just a support function.In our recent session with Tim Riesterer at...
06/11/2026

Customer experience is a central revenue driver, not just a support function.

In our recent session with Tim Riesterer at Corporate Visions, “The Revenue Risk Hiding in Your Customer Experience,” Alex Gill explored how the top global brands are connecting customer experience, retention, and long-term revenue growth more directly.

See how revenue is influenced across the customer lifecycle through a wider lens in this session, and walk away with ideas that you can take to your own team.

Interested? Link to full webinar in the comments 👇

"Are we already over SLA?”“Did something change in onboarding?”“Why are members calling repeatedly?”What starts as inter...
06/10/2026

"Are we already over SLA?”
“Did something change in onboarding?”
“Why are members calling repeatedly?”

What starts as internal confusion
quickly becomes member frustration.

And in health plans, that doesn’t stop there.

It shows up in Stars, CAHPS, and retention.
Operational issues don’t stay operational.

Which one are you seeing most right now?
Call spikes, repeat calls, or onboarding confusion? 👇

We’re really proud to share that Harte Hanks has been recognized with the Lenovo Operational Excellence Award. Moments l...
06/09/2026

We’re really proud to share that Harte Hanks has been recognized with the Lenovo Operational Excellence Award.

Moments like this don’t just happen. They’re built over time through strong partnership, consistent performance, and a shared focus on doing the work the right way.

Across our Customer Care teams, that shows up in exceeding KPIs, finding smarter ways to support customers, and continuing to evolve how we use AI to make interactions faster, simpler, and relentlessly human.

From innovations like Smart IVR to agentic AI, it all comes back to this: making every interactions easier so customers get that they need, when they need it, without sacrificing the human touch.

This recognition is a reflection of the people behind the work and the impact they create every day.

While Sales and Marketing argue…Revenue just sits there waiting.Everyone has a point.No one agrees.And the deals don’t m...
06/03/2026

While Sales and Marketing argue…
Revenue just sits there waiting.

Everyone has a point.
No one agrees.
And the deals don’t move.

It’s a familiar kind of stuck.

Where does the tension show up on your team? 👇 Share in the comments…

05/28/2026

💙 Thank you for the years—and the impact.

Join us in celebrating our team members hitting milestones this month. Your dedication helps power our progress—and we couldn’t do it without you.

Cheers to what you’ve accomplished and what’s ahead! 🎉

Most companies don’t have a CX problem.They have a visibility problem.Harte Hanks' Head of Global Strategy, Alex Gill, h...
05/26/2026

Most companies don’t have a CX problem.

They have a visibility problem.

Harte Hanks' Head of Global Strategy, Alex Gill, has spent years helping organizations connect the dots across strategy, marketing, sales, and customer experience so they can see what’s really happening in their customer journeys and what it means for revenue.

At Harte Hanks, he works with senior leaders to turn customer signals into clear, data-driven actions that improve retention, expansion, and growth.

In this webinar, Alex joins Tim Riesterer, Chief Strategy Officer at Corporate Visions, to share how to:

• Spot revenue opportunities hiding in customer data
• Connect CX insights to real business outcomes
• Close the gaps where churn takes hold

Because growth isn’t just about closing deals—it’s about understanding how buyers actually buy.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver (link in comments)

Call volume going up without a clear reason?It’s often not new issues.Something doesn’t fully resolve or doesn’t carry t...
05/26/2026

Call volume going up without a clear reason?

It’s often not new issues.

Something doesn’t fully resolve or doesn’t carry through.

So the same issue comes back again and again and...again.

What looks like demand is often repeat demand.

💬 What’s the issue your team sees come back the most?
👍 If this feels familiar, give it a like—curious how common this is.

Your customers are already telling you where revenue opportunities exist—are you listening?Join Alex Gill and Tim Rieste...
05/25/2026

Your customers are already telling you where revenue opportunities exist—are you listening?
Join Alex Gill and Tim Riesterer as they share how to operationalize retention, expansion, and win-back strategies using real customer signals—not guesswork.
Because the difference between churn and growth is often hidden in plain sight.

👉 Save your spot for this free webinar and discover how to transform customer experience into a growth driver (link in comments)

Everything works… until it all has to work together.That’s where it starts to bounce.One handoff leads to another.Small ...
05/23/2026

Everything works… until it all has to work together.

That’s where it starts to bounce.

One handoff leads to another.
Small delays stack up.
And control gets harder to keep.

More moving parts sound fine—
until it isn’t.

More vendors often mean less control.

💬 What makes things feel hardest to manage—the number of partners, or keeping everything in sync?

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2 Executive Drive , Suite 103
Chelmsford, MA
01824

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