The Voice of Your Customer

The Voice of Your Customer A marketing consulting firm that assists clients to engage audiences using surveys, focus groups, sec About the Owner
Crystal L.

The Voice of Your Customer is a Black-owned and certified minority-owned marketing consulting firm that specializes in engaging niche, diverse and hard-to-reach populations. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone. The Voice of Your Customer offers the following

services:
– Data Analysis
– Discrimination Testing
– Ethnographic Interviews and Observations
– Facilitations
– Focus Group
– In-depth Interviews
– Media Campaigns
– Mock Juries
– Mystery Observations and Program Compliance
– Online Research
– Operations Audits and Compliance Checks
– Product Testing
– Public Relations
– Research and Assessments
– Secret Shopping
– Social Marketing Campaigns


The Voice of Your Customer client list includes federal, state, regional and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers and educational institutions. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard to reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin. Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, US Small Business Administration and Cincinnati Chamber of Commerce.

President Crystal Kendrick presents business nuggets to the ADANCE training Cohort 3. Wishing all the ladies the very be...
03/18/2026

President Crystal Kendrick presents business nuggets to the ADANCE training Cohort 3. Wishing all the ladies the very best!

Thank you for recognizing our President, Crystal Kendrick, among this group of amazing women!
03/17/2026

Thank you for recognizing our President, Crystal Kendrick, among this group of amazing women!

Thank you, Enquirer - Cincinnati and Kentucky, for publishing a story about the research we completed on the Town Center...
03/05/2026

Thank you, Enquirer - Cincinnati and Kentucky, for publishing a story about the research we completed on the Town Center Garage.

A 2025 survey commissioned by the City of Cincinnati details what West End and citywide residents want on the site of a decrepit garage near Downtown.

Thank you to the Cincinnati Business Courier for recognizing The Voice of Your Customer as a 2026 Healthcare Hero Finali...
02/25/2026

Thank you to the Cincinnati Business Courier for recognizing The Voice of Your Customer as a 2026 Healthcare Hero Finalist for our work toward building a rare-disease awareness-to-access pipeline for hereditary transthyretin amyloidosis (hATTR) among Black Cincinnatians that can be replicated in other markets.

Pictured are finalists in the Community Outreach category, from left: Kelli Koors of the NorthKey, Crystal Kendrick of the Voice of Your Customer and Gina Hemenway of Mercy Health. At far right is Courier Editor-in-Chief Tom Demeropolis.

The Voice of Your Customer is recruiting residents of Hamilton County to participate in a paid research project about tr...
09/29/2022

The Voice of Your Customer is recruiting residents of Hamilton County to participate in a paid research project about transportation in the region. Sessions will be held in October and November. The time commitment is 90 minutes. Pay is $50. Register here 👉👉 https://bit.ly/3LKcubH

The Hamilton County Mortgage, Property Tax & Utility Program helps residents who meet the income requirements to pay pas...
09/29/2022

The Hamilton County Mortgage, Property Tax & Utility Program helps residents who meet the income requirements to pay past due water, sewer and energy utility bills, mortgages and property taxes.

Please complete the application that follows this screen, provide payment information, attach verifications where needed, and sign the application electronically at the end. If you are not eligible based on income or residency, or other criteria, the application will indicate an eligibility problem....

Expanded Vaccine Eligibility in Hamilton County!Governor DeWine outlined the individuals who are included in Phase 1D an...
03/09/2021

Expanded Vaccine Eligibility in Hamilton County!
Governor DeWine outlined the individuals who are included in Phase 1D and Phase 2B starting March 11, 2021.

Phase 1D:
• Individuals with Type 2 Diabetes
• Individuals with end-stage renal disease

Phase 2B:
• Individuals aged 50 and older

Register here: http://vobc.co/HamCoVaccine

The Voice of Your Customer is recruiting persons who work as safety managers/specialists/coordinators, safety consultant...
03/04/2021

The Voice of Your Customer is recruiting persons who work as safety managers/specialists/coordinators, safety consultants, industrial hygienists, safety inspectors and environmental engineers for a research project.

NIOSH, a division of the CDC, is conducting 30-minute interviews to discuss tasks, resources and best practices in your industry. The sessions will be held via Zoom in March 2021. Participants will receive $100. Register here👉👉https://vobc.co/Safety

03/09/2020

Are you planning to quit smoking or the use of another to***co product? Congratulations. The Ohio Department of Health’s To***co Program offers several resources to help you begin a to***co-free life. Call 1-800-QUIT-NOW for help!

Consider a career in law enforcement. The Cincinnati Police Department invites persons ages 20 and older to apply to tak...
01/02/2020

Consider a career in law enforcement. The Cincinnati Police Department invites persons ages 20 and older to apply to take the recruit exam. Apply today! https://vobc.co/CPDRecruiting

Address

2259 Gilbert Avenue
Cincinnati, OH
45206

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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