22/08/2024
In addition to Google search, people are increasing using AI search like ChatGPT to provide recommendations. On a related note, HubSpot recently released an AI Search Grader (https://hubs.ly/Q02M8-j30) that offers a score and optimization for your business in AI language models. A rise in ChatGPT searches is a new reason why SEO and topical content marketing are important for a business that wants to be found and listed on these AI chat platforms. These language models pull data from multiple sources to then be able to make recommendations.
The question I have about this is how brands will pay to sway an AI's unfavorable opinion. And should they be able to? Google used the "ad auction" to solve this problem with search, but even that rewards big wallets.
If you compare this to human marketplaces like farmers' markets, you can visually observe buyer behavior. "Look at the long line, that produce must be good." Or you can randomly sample people leaving and ask what farmer they recommend. In any digital marketplace, we are going in visually blind and trusting a guide to help us w**d through the noise and make a decision. Google and AI providers own the human behavior data so that they can learn/adapt, but the buyers can't. Back to the farmer's market analogy, Google can be on a roof looking down, observing the trends and behavior of the crowd.
In contrast, we are just one person driving up to the farmer's market in our car and asking someone to give us the best fruit at the cheapest price. We are trading self-made data-driven choices for quick and convenient data-blind recommendations.
What do you think?
đź’ˇ This is an excerpt from my monthly newsletter, where I share more insights like this. Subscribe for more ideas and trends in digital marketing and AI. https://hubs.ly/Q02M8ZFW0