04/12/2024
I've been working on a OneNote sync issue for a few weeks, so when "Microsoft Support" called I answered. I was a bit surprised that it was for a billing issue. I knew our CC had expired in the last few months, so I assumed it was related to that. I logged in and checked our account and it was already updated. Then he mentioned something about our subscription (singular) and that sounded fishy because as a longtime partner we have several.
I dug a bit more about next steps and he offered to send me an email so that I could update my CC with him. Bad sign. It came through on caller ID as "MICROSOFT" but I searched the 425-635-2970
TLDR - It's a scam. It's a pretty good one also, so beware, especially you Microsoft 365 administrators.
Stay diligent my friends. Have a good weekend.