06/20/2026
You finally get someone to commit to buying from you. They're ready. They've decided. And then... you bury them in steps.
They have to email to confirm, wait for a call, fill out a form, decode your payment process. By the time the transaction happens, the excitement is gone.
This is one of the most overlooked marketing mistakes I see, and it's not about your ads or your content. It's about friction. Every extra click, unclear form, or delayed response chips away at the goodwill you worked so hard to build.
Think about your booking process right now. Your checkout flow. Your payment system. If a customer has to think twice before completing the purchase, they'll just leave. In 2026, nobody owes you patience.
Don't make them "engage with your funnel." Don't make them survive it. Strip out the unnecessary steps and let them buy from you the way they want to.
What's the biggest friction point in your customer journey? Drop it below.