Key Lime Interactive

01/20/2026

17 years of Key Lime Interactive! 🍋‍🟩

When we started this journey, we had one goal: to help teams stop guessing and start building with confidence. Seventeen years later, we’re so proud to be the research partner that helps the world’s biggest brands stay connected to what their customers actually need.

But the real "secret sauce" isn't just the research—it’s our people. To every Key Limer past and present: thank you for your brilliant minds and for turning data into human stories every single day.

And to our clients and partners: thank you for trusting us to be the voice of your users. We’re so grateful for the seat at your table.

Here’s to the next chapter of turning uncertainty into impact, together! 🥂

01/05/2026

Paused UX research because of budget pressure?
2026 changes the math. 💡

Section 174A brings back full deductions for domestic research—making UX research more financially strategic than it’s been in years.

🔗 Read more:

For many product and research leaders, the last few years have felt like an uphill battle for budget. Starting in 2022, a mandatory shift in tax rules

11/12/2025

The UX industry has weathered countless layoffs and restructures over the past few years — but one thing that’s never changed is the strength of our community.

That’s why our researchers at Key Lime Interactive are opening their calendars for 5th Annual UX Mentor Day — a day dedicated to giving back through one-on-one mentorship sessions.

Whether you’re:
🌱 Just starting your career,
🔍 Looking for your next opportunity, or
🚀 Hoping to grow where you are —

Our mentors are here to listen, guide, and share what we’ve learned along the way.

Space is limited, and sessions are already filling fast — so if you’re ready to connect, learn, and grow, reserve your spot today.
https://info.keylimeinteractive.com/key-lime-ux-mentor-day-nov-2025

Connect. Learn. Grow. Sign up for a one-on-one mentor session with Key Lime Interactive UX experts giving back to the community that shapes great experiences.

11/03/2025

🧩 The Unsung Hero of UX Research: Stakeholder Management

Great insights mean nothing without great relationships. Learn how to build trust, align teams, and turn research into real impact.

👉 Read more: https://keylimeinteractive.com/the-unsung-hero-of-ux-research-mastering-stakeholder-management/

When we talk about UX research, the spotlight often shines on methods and actionable insights. But behind every research plan, session, and report lies a

09/26/2025

🌟 New Interview Live: UX Visionary Clara Kuo 🌟

We’re excited to share the latest in Key Lime’s Influential Voices in UX series, featuring Clara Kuo — a UX leader with over a decade of experience in mixed-methods research. Her mission? To foster curiosity, belonging, and empathy in design teams while driving real impact through quantitative survey design, remote usability testing, and generative research.

Clara’s work has shaped the user experience for brands like Apple, T-Mobile, and UPS. In our interview, she dives into:

💡What’s changing (and what’s not) in UX
💡The biggest challenges UX teams face today
💡Her thoughts on balancing human-centered research with business needs

🔗 Read the full Q&A and gain insights from someone who’s been at the forefront of evolution: https://keylimeinteractive.com/ux-visionaries-clara-kuo/

08/22/2025

Elevate your UX expertise! 🚀 In the latest installment of our "Influential Voices in UX" series, we sit down with Rikki Teeters, a UX Design Leader at Amazon.

Discover her perspective on how AI is not just accelerating our work, but also challenging us to lead with more intention than ever before.

In this feature, you'll learn:

* How generative AI is reshaping the design process

* The biggest challenges UX teams face today

* Why UX professionals must redefine their value to stay ahead

Ready to get ahead of the curve? Read the full article here: https://keylimeinteractive.com/ux-visionaries-shaping-tomorrows-experiences-2/

05/21/2025

🤖 Which banking app has the smartest chatbot? We put top mobile apps to the test and ranked their automated chat experiences—from basic bots to AI that actually helps.

Check out how they stack up and what it means for your digital strategy 👉 https://keylimeinteractive.com/banking-chatbots-benchmarked-how-top-mobile-apps-compare-on-automated-chat-experience/

While AI and large language models are making waves across industries, most mobile banking apps still rely on more traditional chatbot experiences. These

09/25/2023

Are you looking for a way to serve your customers in the retail world? Need some guidance on best practices and custom UX strategy and research? Key Lime Interactive is your trusted guide for...

👤 Improving digital and in-store experiences for customers
🔧 Refining internal tools to create cohesion and efficiency
🤝 Strengthening Diversity, Equity, and Inclusion (DEI) initiatives throughout CX

With our extensive knowledge of UX and the retail vertical, we can help transform the way you sell. 🛒 : https://bit.ly/45ze4WW

09/22/2023

Users aren't just users to us-- they're people. It's crucial to honor not only their needs, but who they are, their backgrounds, and their preferences in our UX work:
https://bit.ly/3EjeDYW

One of our core values is to do the right thing. By spotlighting accessibility, providing an Inclusivity Index, and conducting extensive demographic research, we help our clients take responsibility and improve the maturity of their DEI initiatives. Learn how in the blog post above!

A hands-on guide to a more inclusive approach to UX research.

09/20/2023

UX strategy is crucial for businesses looking to build long-term, fruitful customer relationships and earn brand loyalty: https://bit.ly/3L53azU

At Key Lime Interactive, we perform detailed and efficient processes throughout our UX Strategy engagements, including Customer Journey Mapping, Behavioral Persona Development, and more. This allows us to to create highly valuable personalized experiences that help our clients' businesses thrive.

09/18/2023

AI is blazing trails across industries. It’s helping us achieve tasks faster and easier than ever–all while using fewer resources in the process. But what about in the world of user experience (UX)?

The connection is already stronger than you think. Learn all about AI's impact on UX in this whitepaper: https://bit.ly/45xFH2E

09/15/2023

Shanah tovah! Today marks the beginning of Rosh Hashanah. We wish all who celebrate a beautiful holiday and a wonderful new year.