06/03/2026
Agentic AI is creating a new layer between brands and customers.
Harvard Business Review highlights that LLMs and AI agents are reshaping how consumers research and buy, and that many companies are not yet prepared for this shift. These systems can summarize, recommend, compare, and influence decisions before a customer visits a company’s website.
That changes the role of brand management.
It is no longer enough to control owned channels. Businesses also need to understand how AI systems interpret their brand across public information, third-party sources, reviews, content, and structured data.
To prepare, companies should focus on:
🔵 Auditing how AI tools describe the brand
🔵 Correcting incomplete or inconsistent public information
🔵 Strengthening trusted third-party signals
🔵 Creating clear content that answers customer questions
🔵 Monitoring AI-generated misinformation over time
Agentic AI will not wait for brands to catch up. The businesses that act now will be easier to understand, verify, and recommend.
https://hbr.org/2026/03/preparing-your-brand-for-agentic-ai
Source: Harvard Business Review