Expivia Interaction Marketing Group

08/19/2025

Very proud of all our agents work in supporting 211 social service organizations across the USA! #211

08/12/2025

We Love when clients send us these emails about our Expivia agents!!

08/12/2025

𝗘𝘅𝗽𝗶𝘃𝗶𝗮 𝗶𝘀 𝗽𝗿𝗼𝘂𝗱 𝘁𝗼 𝗯𝗲 𝘁𝗵𝗲 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗶𝗻𝗴 𝗦𝗽𝗼𝗻𝘀𝗼𝗿 𝗼𝗳 𝘁𝗵𝗲 𝟮𝟭𝟭 𝗧𝗵𝗿𝗶𝘃𝗲: 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 🎉

Serving 𝟮𝟭𝟭 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝘀𝗼𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 isn’t a side project for us, it’s a core part of our business.

Expivia is a leading AI Powered USA, based contact center outsourcer, trusted nationwide to handle critical community connections with professionalism, empathy, and care.

But our work goes beyond social services. As a member of the 𝗡𝗜𝗖𝗘 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 𝗕𝗼𝗮𝗿𝗱 and a recognized leader in AI innovation, we help organizations of all sizes elevate service and efficiency.

Through our sister company 𝗢𝘁𝘁𝗼𝗤𝗮, we deliver advanced AI, powered QA tools that give contact centers deeper insights, better training, and stronger results.

Sponsoring 211 Thrive reflects our commitment to connection, between people, technology, and mission. We’re excited to be part of an event that brings the 211 community together to collaborate, learn, and grow.

See you in Kansas City!!

08/07/2025

We're Hiring: Customer-Facing Prompt Engineer (Trainee)
📍 Erie, PA (On-site for first 90 days, then WFH)
🧠 Logical Thinker. Good Writer. Curious Mind. We'll train you.

OttoQa is building the future of AI-powered call center quality assurance. Behind the scenes, our prompts power everything—and we’re looking for someone to help build and test them.

This is NOT a developer job.

You’ll be working closely with our product team to help design, test, and improve the prompts that drive our AI behavior. You’ll also speak directly with customers and translate real-world QA problems into clear logic for the AI to follow.

What you’ll actually do:

Help write and improve prompts that score call center conversations

QA and test prompt output against customer expectations

Talk with clients to understand their needs and turn that into prompt structure

Spot inconsistencies, fix edge cases, and keep things tight

You’d be a good fit if:

You’re logical, detail-oriented, and good with patterns

You write clearly and think clearly (same thing, really)

You like fixing things that are “almost right”

You’re comfortable talking to customers (not sales—just smart conversation)

Bonus if you:

Have experience in contact centers or QA

Have played with GPT-style AI tools

Are good at seeing how people might misuse or “trick” systems

Details:

Full-time role, starting on-site in Erie for the first 90 days (then remote)

We train you—no AI experience required

Must be legally authorized to work in the U.S.

$18-$20 starting salary + benefits

This role is perfect for someone who likes puzzles, logic, and talking through how things work

02/18/2025

🚀 We're Hiring: Bilingual Contact Center Agents for 211 Social Services Support.

Are you fluent in English & Spanish? Do you have excellent communication skills and a passion for customer service? Join our dynamic team and take your career to the next level!

Why Work With Us?
✔ Competitive pay & performance bonuses
✔ Flexible shifts & remote work
✔ Growth opportunities within the company
✔ Supportive team environment

What We’re Looking For:
✅ Fluency in English and Spanish
✅ Strong customer service & problem-solving skills
✅ Ability to multitask in a fast-paced environment
✅ Previous call center experience is a plus, but not required

💼 Full-time

📢 Apply Now! Click below to submit your application and start your journey with us!

https://expivia.bamboohr.com/careers/101

🔄 Know someone perfect for this role? Tag them in the comments!

Exciting Bilingual (Spanish/English) Customer Service Positions Available! Work from Home Opportunity! Weekly Attendance Bonuses! Weekly Motivations! Flexible Schedules! Equipment Provided! **There will be mandatory on-site training at our EBCO Park location in Erie, PA prior to working from

02/15/2024

Expivia’s 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝗡𝗜𝗖𝗘 𝗖𝗫𝗼𝗻𝗲’𝘀 𝗟𝗮𝘁𝗲𝘀𝘁 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗥𝗲𝗹𝗲𝗮𝘀𝗲

We've just published an in-depth review/highlights of the latest NICE CXone release, and it's a game-changer for the world of customer service.

This release marks a significant leap forward, showcasing a suite of advanced AI tools designed to revolutionize how businesses interact with their customers.

What's Inside?

• Enlighten Actions: Analytics taken to the next level, offering deep insights into customer interactions and agent performance.

• Autopilot: A cutting-edge virtual agent that learns from your data to provide top-tier customer support.

• Web-Based Studio & More: Streamlined operations with the transition to a web-based environment, enhancing workflow and collaboration.

This comprehensive review covers everything you need to know about how these AI tools can transform your customer service operations, making them more efficient, personalized, and insightful.

Click here:
https://www.expiviausa.com/transforming-customer-service-nice-cxone-ai-release/

This review offers an in-depth analysis of the latest NICE CXone release, detailing the AI tools such as Enlighten Actions and Autopilot. It aims to inform businesses about the key features and potential impacts of AI-driven customer service enhancements.

11/28/2023

Exciting Bilingual (Spanish/English) Customer Service Positions Available!
Work from Home Opportunity!
Weekly Attendance Bonuses!
Weekly Motivations!
Flexible Schedules!
Equipment Provided!
**There will be mandatory on-site training at our EBCO Park location in Erie, PA prior to working from home**
Requirements:
*Fluent in both Spanish and English
*Excellent communication skills.
*Positive Attitude.
*High School Diploma or GED Equivalent
*Previous experience a PLUS
Apply TODAY to schedule an interview!

11/20/2023

It wouldn't be a holiday week here at Expivia without a little competition! We had to give em' pumpkin to talk about! Today we asked everyone to just WING it, and create some Thanksgiving hand turkeys! The turkey's included what we are thankful for, and of course... Expivia!!

Our agents really had their TURK cut out for them, and we sure are PLUCK-y to have them. Get BREAD-y for more Thanksgiving updates!! 🙃🦃

10/31/2023

Happy Halloween Expivia!

10/17/2023

So we are a little late posting here but we had a blast during Customer Service Week!

We decided to take things up a notch (or should we say, a "spud"?) with a Hot Potato contest. Our agents mashed up their creativity and dug deep into their artistic roots to showcase their potato prowess. 🎨

From haute couture taters to spud superheroes, the competition was fierce and fry-tfully fun! We were truly amazed at the a-peel-ing designs and the sheer variety of potato personalities that emerged.

Here are some of our s-mash-ing submissions.

It's safe to say that our team doesn't just excel in customer service; they're also pota-totally talented! 🌟

Remember, always aim to be a top-tater in whatever you do! Until our next fun event, keep those eyes peeled for more exciting updates from Expivia. 🍟

10/17/2023

Expivia CEO Tom Laird was invited to speak at the Google Offices in Boulder Co on how BPOs need to embrace a new model of not just being a contact center outsourcer, but a technology partner for customers.

Here is a short part of his talk on looking at other customer bases in the digital space.

08/09/2023

We are excited and honored to have Expivia CEO Tom Laird share some of our unique CXone experiences with the global NICE CXone sales team this Friday!

At Expivia, we've been able to deliver some incredible results for our clients using CXone.

Looking forward to sharing our experiences with the 400+ attendees!