Expivia Interaction Marketing Group

Expivia Interaction Marketing Group Expivia is a full service 21st century USA call center with
its DNA grounded in high end sales and customer service programs.

08/19/2025

Very proud of all our agents work in supporting 211 social service organizations across the USA! #211

We Love when clients send us these emails about our Expivia agents!!
08/12/2025

We Love when clients send us these emails about our Expivia agents!!

๐—˜๐˜…๐—ฝ๐—ถ๐˜ƒ๐—ถ๐—ฎ ๐—ถ๐˜€ ๐—ฝ๐—ฟ๐—ผ๐˜‚๐—ฑ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ฃ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ฆ๐—ฝ๐—ผ๐—ป๐˜€๐—ผ๐—ฟ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐Ÿฎ๐Ÿญ๐Ÿญ ๐—ง๐—ต๐—ฟ๐—ถ๐˜ƒ๐—ฒ: ๐—ฆ๐˜๐—ฟ๐—ผ๐—ป๐—ด๐—ฒ๐—ฟ ๐—ง๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—–๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—–๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐ŸŽ‰Serving ๐Ÿฎ๐Ÿญ๐Ÿญ ๐—ฎ๐—ป๐—ฑ...
08/12/2025

๐—˜๐˜…๐—ฝ๐—ถ๐˜ƒ๐—ถ๐—ฎ ๐—ถ๐˜€ ๐—ฝ๐—ฟ๐—ผ๐˜‚๐—ฑ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ฃ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ฆ๐—ฝ๐—ผ๐—ป๐˜€๐—ผ๐—ฟ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐Ÿฎ๐Ÿญ๐Ÿญ ๐—ง๐—ต๐—ฟ๐—ถ๐˜ƒ๐—ฒ: ๐—ฆ๐˜๐—ฟ๐—ผ๐—ป๐—ด๐—ฒ๐—ฟ ๐—ง๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—–๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—–๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐ŸŽ‰

Serving ๐Ÿฎ๐Ÿญ๐Ÿญ ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ ๐˜€๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ ๐—ผ๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ isnโ€™t a side project for us, itโ€™s a core part of our business.

Expivia is a leading AI Powered USA, based contact center outsourcer, trusted nationwide to handle critical community connections with professionalism, empathy, and care.

But our work goes beyond social services. As a member of the ๐—ก๐—œ๐—–๐—˜ ๐—˜๐˜…๐—ฒ๐—ฐ๐˜‚๐˜๐—ถ๐˜ƒ๐—ฒ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—”๐—ฑ๐˜ƒ๐—ถ๐˜€๐—ผ๐—ฟ๐˜† ๐—•๐—ผ๐—ฎ๐—ฟ๐—ฑ and a recognized leader in AI innovation, we help organizations of all sizes elevate service and efficiency.

Through our sister company ๐—ข๐˜๐˜๐—ผ๐—ค๐—ฎ, we deliver advanced AI, powered QA tools that give contact centers deeper insights, better training, and stronger results.

Sponsoring 211 Thrive reflects our commitment to connection, between people, technology, and mission. Weโ€™re excited to be part of an event that brings the 211 community together to collaborate, learn, and grow.

See you in Kansas City!!

08/07/2025

We're Hiring: Customer-Facing Prompt Engineer (Trainee)
๐Ÿ“ Erie, PA (On-site for first 90 days, then WFH)
๐Ÿง  Logical Thinker. Good Writer. Curious Mind. We'll train you.

OttoQa is building the future of AI-powered call center quality assurance. Behind the scenes, our prompts power everythingโ€”and weโ€™re looking for someone to help build and test them.

This is NOT a developer job.

Youโ€™ll be working closely with our product team to help design, test, and improve the prompts that drive our AI behavior. Youโ€™ll also speak directly with customers and translate real-world QA problems into clear logic for the AI to follow.

What youโ€™ll actually do:

Help write and improve prompts that score call center conversations

QA and test prompt output against customer expectations

Talk with clients to understand their needs and turn that into prompt structure

Spot inconsistencies, fix edge cases, and keep things tight

Youโ€™d be a good fit if:

Youโ€™re logical, detail-oriented, and good with patterns

You write clearly and think clearly (same thing, really)

You like fixing things that are โ€œalmost rightโ€

Youโ€™re comfortable talking to customers (not salesโ€”just smart conversation)

Bonus if you:

Have experience in contact centers or QA

Have played with GPT-style AI tools

Are good at seeing how people might misuse or โ€œtrickโ€ systems

Details:

Full-time role, starting on-site in Erie for the first 90 days (then remote)

We train youโ€”no AI experience required

Must be legally authorized to work in the U.S.

$18-$20 starting salary + benefits

This role is perfect for someone who likes puzzles, logic, and talking through how things work

๐Ÿš€ We're Hiring: Bilingual Contact Center Agents for 211 Social Services Support.Are you fluent in English & Spanish? Do ...
02/18/2025

๐Ÿš€ We're Hiring: Bilingual Contact Center Agents for 211 Social Services Support.

Are you fluent in English & Spanish? Do you have excellent communication skills and a passion for customer service? Join our dynamic team and take your career to the next level!

Why Work With Us?
โœ” Competitive pay & performance bonuses
โœ” Flexible shifts & remote work
โœ” Growth opportunities within the company
โœ” Supportive team environment

What Weโ€™re Looking For:
โœ… Fluency in English and Spanish
โœ… Strong customer service & problem-solving skills
โœ… Ability to multitask in a fast-paced environment
โœ… Previous call center experience is a plus, but not required

๐Ÿ’ผ Full-time

๐Ÿ“ข Apply Now! Click below to submit your application and start your journey with us!

https://expivia.bamboohr.com/careers/101

๐Ÿ”„ Know someone perfect for this role? Tag them in the comments!

Exciting Bilingual (Spanish/English) Customer Service Positions Available! Work from Home Opportunity! Weekly Attendance Bonuses! Weekly Motivations! Flexible Schedules! Equipment Provided! **There will be mandatory on-site training at our EBCO Park location in Erie, PA prior to working from

Expiviaโ€™s ๐—–๐—ผ๐—บ๐—ฝ๐—ฟ๐—ฒ๐—ต๐—ฒ๐—ป๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐—ก๐—œ๐—–๐—˜ ๐—–๐—ซ๐—ผ๐—ป๐—ฒโ€™๐˜€ ๐—Ÿ๐—ฎ๐˜๐—ฒ๐˜€๐˜ ๐—”๐—œ-๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐—ฅ๐—ฒ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒWe've just published an in-depth review/highlights...
02/15/2024

Expiviaโ€™s ๐—–๐—ผ๐—บ๐—ฝ๐—ฟ๐—ฒ๐—ต๐—ฒ๐—ป๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐—ก๐—œ๐—–๐—˜ ๐—–๐—ซ๐—ผ๐—ป๐—ฒโ€™๐˜€ ๐—Ÿ๐—ฎ๐˜๐—ฒ๐˜€๐˜ ๐—”๐—œ-๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐—ฅ๐—ฒ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ

We've just published an in-depth review/highlights of the latest NICE CXone release, and it's a game-changer for the world of customer service.

This release marks a significant leap forward, showcasing a suite of advanced AI tools designed to revolutionize how businesses interact with their customers.

What's Inside?

โ€ข Enlighten Actions: Analytics taken to the next level, offering deep insights into customer interactions and agent performance.

โ€ข Autopilot: A cutting-edge virtual agent that learns from your data to provide top-tier customer support.

โ€ข Web-Based Studio & More: Streamlined operations with the transition to a web-based environment, enhancing workflow and collaboration.

This comprehensive review covers everything you need to know about how these AI tools can transform your customer service operations, making them more efficient, personalized, and insightful.

Click here:
https://www.expiviausa.com/transforming-customer-service-nice-cxone-ai-release/

This review offers an in-depth analysis of the latest NICE CXone release, detailing the AI tools such as Enlighten Actions and Autopilot. It aims to inform businesses about the key features and potential impacts of AI-driven customer service enhancements.

11/28/2023

Exciting Bilingual (Spanish/English) Customer Service Positions Available!
Work from Home Opportunity!
Weekly Attendance Bonuses!
Weekly Motivations!
Flexible Schedules!
Equipment Provided!
**There will be mandatory on-site training at our EBCO Park location in Erie, PA prior to working from home**
Requirements:
*Fluent in both Spanish and English
*Excellent communication skills.
*Positive Attitude.
*High School Diploma or GED Equivalent
*Previous experience a PLUS
Apply TODAY to schedule an interview!

It wouldn't be a holiday week here at Expivia without a little competition! We had to give em' pumpkin to talk about! To...
11/20/2023

It wouldn't be a holiday week here at Expivia without a little competition! We had to give em' pumpkin to talk about! Today we asked everyone to just WING it, and create some Thanksgiving hand turkeys! The turkey's included what we are thankful for, and of course... Expivia!!

Our agents really had their TURK cut out for them, and we sure are PLUCK-y to have them. Get BREAD-y for more Thanksgiving updates!! ๐Ÿ™ƒ๐Ÿฆƒ

Happy Halloween Expivia!
10/31/2023

Happy Halloween Expivia!

So we are a little late posting here but we had a blast during Customer Service Week!  We decided to take things up a no...
10/17/2023

So we are a little late posting here but we had a blast during Customer Service Week!

We decided to take things up a notch (or should we say, a "spud"?) with a Hot Potato contest. Our agents mashed up their creativity and dug deep into their artistic roots to showcase their potato prowess. ๐ŸŽจ

From haute couture taters to spud superheroes, the competition was fierce and fry-tfully fun! We were truly amazed at the a-peel-ing designs and the sheer variety of potato personalities that emerged.

Here are some of our s-mash-ing submissions.

It's safe to say that our team doesn't just excel in customer service; they're also pota-totally talented! ๐ŸŒŸ

Remember, always aim to be a top-tater in whatever you do! Until our next fun event, keep those eyes peeled for more exciting updates from Expivia. ๐ŸŸ

10/17/2023

Expivia CEO Tom Laird was invited to speak at the Google Offices in Boulder Co on how BPOs need to embrace a new model of not just being a contact center outsourcer, but a technology partner for customers.

Here is a short part of his talk on looking at other customer bases in the digital space.

We are excited and honored to have Expivia CEO Tom Laird share some of our unique CXone experiences with the global NICE...
08/09/2023

We are excited and honored to have Expivia CEO Tom Laird share some of our unique CXone experiences with the global NICE CXone sales team this Friday!

At Expivia, we've been able to deliver some incredible results for our clients using CXone.

Looking forward to sharing our experiences with the 400+ attendees!

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2840 West 21st Street
Erie, PA
16506

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