11/04/2025
This goes for BUSINESSES too. Restaurants. Retailers. Your signs & your storefronts & your merchandising & your fixtures. And your music.
I see this every day. I’m thrilled when people get it & capture the whole essence.
I’m sad & cringy when they don’t.
Many times I want to hand them my card & say “call me….we should talk. We can help you”
But people don’t appreciate it when you try to fix them & they don’t know they are broken. Trust me. This is a fact.
If you have any lingering doubts, any “we could probably use a glow up”….we should talk.
Times aren’t a-changing, they already have. I just hope your city didn’t miss it. If you still have a Chamber, a Tourism Bureau, and an Economic Development Department, it’s time for a glow-up.
It’s okay to talk about it. Those offices had their moment. They did good work for a long time, but the world changed. People changed. The economy changed. Our cities have to do the same.
We don’t make progress because we’re afraid to have uncomfortable conversations. We don’t want to hurt anyone’s feelings, but when we protect egos instead of residents, we all lose.
I don’t have an axe to grind. The people in those roles are working hard, but many of their missions are outdated. I am not suggesting anyone go away, but evolving would be good. Doing the wrong thing more efficiently won’t fix anything.
It’s not about jobs and visitors anymore. It’s about residents. It’s about beauty, emotion, and attachment. Some organizations get this, but too many still act like it’s 1994.
Today’s economic development is about aesthetics. People make choices based on beauty. They choose restaurants by how they look before checking the menu. They pick destinations for how pretty they are, not how affordable. They buy houses for how they make them feel, not just the square footage.
Every business understands they have to connect emotionally with customers. They sell confidence, not products. Cities need to understand the same thing. Nothing boosts self-esteem like being proud of where you live. If visiting a place can change your mood, imagine what living there can do.
Cities are obsessed with cost but forget about value. Cost is just math. Value is emotion. People pay more for a BMW, but it does the same thing as a Ford. Whole Foods sells groceries just like Shop-and-Save, but many people feel better shopping there. Cities have to offer that same sense of value.
Do your residents love their town? Do they brag about it? Can they take beautiful photos downtown, walk safely, hang out somewhere fun, and feel proud to call it home? If not, your institutions are failing them.
Pretty matters. It matters because humans are drawn to beauty. The simplest way to make your city desirable is to make it beautiful. Who doesn’t want to live somewhere lovely?
The old institutions don’t have to vanish, but they have to be brave enough to admit what’s not working. Step out of Robert’s Rules for a minute and ask the real questions: What does our community need? What would make people proud?
I want a Chamber of Cute. A Bureau of Enjoyment. An Office of “Holy Hell, This Town Makes Me Feel Great About Myself.” That’s money well spent.
It’s not hard. Local governments and civic organizations just need to take a hard look at what they do and ask if it’s actually moving the needle. Because it’s a shame to spend all that time chasing outsiders when the people already living there get none of the love.
Want to be a hero? Put residents first. Give them what they crave. Give them beauty. Give them joy. Deliver them cute.
People just want nice things. They want to walk safely, have friends nearby, let their kids play, grab a drink somewhere cool, and feel proud of the place they call home. Really, is that too much to ask?