Best Retentions Group

09/09/2022

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12/16/2021

remains awesome!

10/26/2021

This new online service is helping people on Medicare to maximize their Medicare benefits. It's completely free to check if you are eligible, and takes just under 2 minutes, so it’s definitely worth your time. Simply select your age below to find out what benefits are available in your area.

04/28/2018

HOW TO TURN PROBLEMS INTO USEFUL SOLUTIONS

Before any consultation can take place we need to determine your situation. I call this the "Reality Check". The elements of the situation must be real, not opinions, or all else, will be useless.

The Reality Check is just the beginning. My "5 Star Process" that outlines how we will not only determine Reality, but determine the Objective, Strategy, Tactics, and Results.

How does this work? Great question. I would like to meet with you and discuss this dynamic way to turn problems and/or issues into useful solutions. The first meeting is free of charge.

03/29/2018

​Who is Best Retentions Group?
Mat Adams Managing Partner, began his career with Eastman Kodak Company, spent many years with BBDO Advertising and CEO of Adams Colway & Associates, an Advertising, Direct Marketing, and Consulting company.
In the 50 years working with clients, Adams has solved many problems, both large and small and now is focusing on consulting.

02/12/2018

BEST RETENTIONS GROUP
HOW TO TURN PROBLEMS IN TO USEFUL SOLUTIONS

Before any consultation can take place we need to determine your situation. I call this the "Reality Check". The elements of the situation must be real, not opinions, or all else, will be useless.

The Reality Check is just the beginning. My "5 Star Process" that outlines how we will not only determine Reality, but determine the Objective, Strategy, Tactics, and Results.

How does this work? Great question. I would like to meet with you and discuss this dynamic way to turn problems and/or issues into useful solutions. The first meeting is free of charge.

Please contact me at:

Mat Adams
585.451.4570
[email protected]

01/23/2018

BEST RETENTIONS GROUP
HOW TO TURN PROBLEMS IN TO USEFUL SOLUTIONS

Before any consultation can take place we need to determine your situation. I call this the "Reality Check". The elements of the situation must be real, not opinions, or all else, will be useless.

The Reality Check is just the beginning. My "5 Star Process" that outlines how we will not only determine Reality, but determine the Objective, Strategy, Tactics, and Results.

How does this work? Great question. I would like to meet with you and discuss this dynamic way to turn problems and/or issues into useful solutions. The first meeting is free of charge.

Please contact me at:

Mat Adams
585.451.4570
[email protected]

01/21/2015

What is Your Customer Service Philosophy?

A frustrating customer service experience can negate the value of online discounts.

02/13/2013

What are You Doing to Keep Your Customers Your Customers?

According to the Harvard Business Review

When Implementing Customer Satisfaction, Development & Retention Campaigns, Remember That Satisfied Customers Purchase More, Customers Stay Where They Are Appreciated BUT, Just Because You Have a Customer Now and They Are Apparently Satisfied, That Does Not Mean You Will Continue To Keep That Customer Ongoing Because:

- 67% of Customers That Switched Suppliers Were Satisfied With the Current Supplier
- 85% of Customers Satisfied With Current Supplier Were Willing to Try Other Suppliers