06/18/2025
What Drives a Buying Decision?
We get hit with messages every day on our smartphones, computers, televisions, billboards and more urging us to buy something – a car, home, food, clothing, health care product, business services – you name it. These messages are present every day, but what really drives us to make a business or consumer buying decision? That answer usually falls into one of three categories:
1) Cost, 2) Emotions, and 3) Timing.
1) Even within the category of cost, there are several aspects that influence our buying behavior. People like to know they’re getting a really good price on the things they buy. That’s why discounts and sales are extremely powerful. The idea of “saving money” is a super motivator.
Incentives like “free oil changes for a year” when you buy a new car or “free support services for the first year” when buying software are also very influential on the buying process.
Social status is also a motivator. Those who buy things because it puts them in an elite category don’t worry about price or incentives.
2) Buying behavior is heavily influenced by emotions. That’s kind of a no-brainer, but when you think about it, emotional appeal is very powerful. Sometimes this means we’re attached to a favorite brand and remain loyal to it – like Apple, Coke, Levi’s or Microsoft.
At other times, when something needs to be resolved and your purchase brings a solution to the situation, you will likely be elated with the result. The satisfaction of seeing a problem or headache eliminated can be exhilarating.
And let’s not ignore peer pressure. Plenty of emotional buying decisions are made from fear of being left out or keeping up with your competitors.
Other emotional buying decisions often involve convenience. The idea of making a purchase that is easy, quick and trouble-free brings with it a certain amount of comfort and sometimes relief.
3) Most buying behavior is influenced by timing. Within this category, seasonal buying is a big one. Aside from the obvious Christmas season, we always see sales for winter, spring, summer and fall to prepare for school, a vacation or a holiday.
Buying decisions made because of timing can also involve an element of pressure. A special price that is only valid for a short period of time can easily influence our urgency. Who doesn’t remember the old television commercials that urged you to “call before midnight tonight…and we’ll double the offer!”
When it comes to developing a marketing strategy that is designed to influence buyer behavior and decisions, it is imperative to know which element of influence drives your market. Craft your marketing messages and content strategy to reach your buyers. Use language and images that they can relate to. Implement the best methods and ways to make effective connections with your buying market.