05/02/2022
M.C. Sales & Marketing is a manufacturers' representative for many CNC and metalworking cutting tools. We handle order processing in our stocking and logistics warehouse in Huntington Beach, and cover the Western United States. We are looking for a customer service representative to join our team, no experience in this field is required to apply. We operate Monday through Friday, 8:00 am to 5:00 pm, off every holiday. Job responsibilities and qualifications are below.
Job Responsibilities:
• Receive and handle customer phone calls in a professional manner regarding orders, pricing, delivery, outstanding invoices, etc.
• Ensure area is safe, neat, and clean (5S).
• Check stock and availability for customer orders and customer requests.
• Enter Sales Orders.
• Package orders and enter shipping information for shipping labels.
• Maintain effective communication between Sales, Marketing, Manufacturing and Shipping as needed regarding customer orders.
• Review invoice proofs for accuracy of pricing, materials and weight shipped.
• Address customer complaints as necessary in a professional manner.
Qualifications:
• High School Diploma
• Good computer skills; typing and general knowledge of Windows and Microsoft Office
• Ability to work in a group
• Good attention to detail; organized
• Good communication skills
• Outstanding, professional phone skills
Salary dependent on experience and qualifications.
Please feel free to reach out with any questions or for further details.