08/28/2026
The August 11 derecho left thousands of Northwest Indiana residents without power, some for more than two weeks. While crews worked to restore service, families were also dealing with spoiled food, generator costs, temporary housing needs and the day-to-day reality of figuring out how to get through an extended outage.
In this piece, Herd Strategies Account Executive Kierra Santillan looks at NIPSCO’s response through a PR lens and explores a question that applies far beyond this storm: When your organization is at the center of a crisis, what does it actually mean to show up for the people affected by it?
Because crisis communication is about more than updates, timelines and explaining what went wrong. How an organization supports people while the problem is being solved can shape how its response is remembered long after the immediate crisis has passed.
Click here to read the full piece: http://www.herdstrategies.com/newsletter/nipsco