Cactus Sky Digital

08/18/2026

Customer Experience Begins Before the Sale

A great customer experience starts with clear communication, transparent pricing, and a professional sales process.
Guest Concepts helps dealerships provide a smoother buying journey that builds trust and confidence from the very first conversation.

See how your dealership can benefit.
Request your demo:
https://guestconcepts.com/Request-a-Demo.html

08/18/2026

Short-form video isn’t just a social media trend—it’s changing how automotive customers discover, research and connect with dealerships.

In this interview short, Philip Ly of LESAutomotive and Ian Nethercott discuss why concise, engaging video content is becoming increasingly important in 2026.

Want to stay ahead of the shift? Hear Philip speak at CXAUTO2026 on September 28 in Detroit.

Watch the short:
https://www.youtube.com/watch?v=dKl6lz02MHg

Get your tickets here:
https://cxauto.online/5iC8nv

08/18/2026

Cristina Cheever, Chief Marketing Officer at duPont REGISTRY Group, takes the stage at CXAUTO2026 and the Automotive News Congress in Detroit from September 28 to 30.

Cristina operates at the intersection of high-end automotive passion and elite consumer engagement. Having led marketing initiatives for iconic brands like Porsche, Aston Martin, and Jaguar, alongside her executive role at Robb Report, she brings rare expertise in crafting bespoke experiences for ultra-high-net-worth audiences. Today, she steers global strategy across luxury media, commerce, and events, expanding tech-driven platforms and high-stakes strategic partnerships that scale global marketplaces.

Learn more and register at www.cxautomedia.com.

Event Details:
Location: Detroit
Dates: September 28 - 30

08/17/2026

Progress doesn’t always arrive as one big breakthrough. More often, it’s built through the small choices you make every day.

This week’s Monday Motivation is a reminder to choose consistency over perfection, trust that your efforts are adding up, and keep showing up—even when the results aren’t visible yet.

Ready for a little encouragement to start your week?

Read the full email here: https://cactusskyonline.com/86527dfp

08/17/2026

Is your dealership's data sabotaging your AI potential?

Most fixed ops teams think their databases are clean, but hidden issues quietly reduce marketing performance and AI accuracy.

Your AI tools and marketing automation are only as good as the input. If your database contains duplicate records, outdated contact info, or incorrect customer details, you are:

Sending inconsistent messaging
Missing key revenue opportunities
Weakening every marketing campaign

You cannot build high-performing marketing on questionable data. Clean data leads to better performance and sharper AI accuracy.

Visit dealerwing.com to see how better data leads to better marketing.

08/17/2026

Fill Your Used Car Lot

Streamline your buy back and trade-in campaigns with personalized AI video automation.

DealerPersona AI customizes thousands of outreach videos, addressing each customer by name and citing their specific vehicle with a compelling trade-in offer. Every campaign is fully AI-generated and delivered seamlessly without requiring any manual effort from your sales team.

Acquire quality pre-owned inventory faster and turn past customers into fresh trade-in opportunities today.

Get started:
Email: [email protected]
Website: www.dealerpersona.com

08/16/2026

YouTube – Broadcasting Yourself to the World

Founded in 2005 by three former PayPal employees, YouTube gave everyday people the power to become broadcasters. Its platform enabled education, entertainment, journalism, and global conversation.

After its acquisition by Google, YouTube scaled to become the world’s second-largest search engine. It spawned influencers, monetized creators, and helped brands reach audiences at scale.

08/15/2026

We are thrilled to welcome David Lampel from Dealerwing to the upcoming live episode of The Auto Hub Show: "The Best Customer Experience in 2026!"

As a key leader at Dealerwing, David brings extensive knowledge in optimizing automotive retail operations, driving dealer profitability, and building long-term customer relationships. He will be joining our live panel to share practical insights on how dealerships can leverage smart strategies and technology to elevate the overall buyer experience.

Here is a preview of what we will be covering together live:
* What the best retail experiences can teach the automotive industry
* Who really owns CX—leadership, staff, or the business as a whole?
* Practical strategies to turn shoppers into raving fans
* Where retailers and OEMs should focus first to upgrade the customer journey
* If you want to discover how your dealership can enhance customer satisfaction and build lasting retention, you will not want to miss this conversation.

The Auto Hub Show presents: "The Best Customer Experience in 2026!"
Date: Monday, 17 August, 2026
Time: 11:00 AM EST
Register here: https://tinyurl.com/nbx2w263

08/15/2026

CXAuto Speaker Spotlight: Bill Camastro (Gold Coast)

Today's car buyer has changed—and so has the dealership buying journey.

Not long ago, customers visited 3–5 dealerships before making a purchase. Today, that number has dropped to just 1.2 dealerships.

What changed?

In this CXAuto Speaker Spotlight, we explore how the internet, AI, and digital communication have transformed the customer journey long before a customer ever steps into the showroom. From online research and videos to text messaging and virtual interactions, today's dealerships have more opportunities than ever to earn a customer's trust before the first face-to-face meeting.

💡 Key Takeaway

Customers are making decisions earlier in the buying process. The dealerships that respond quickly, communicate consistently, respect the customer's time, and deliver on the promises they make online are the ones most likely to earn the sale.

As discussed in the video, success today isn't about waiting for customers to walk through the door—it's about creating an outstanding experience across every digital touchpoint and then delivering that same experience in person.

▶️ Watch the full video: https://www.youtube.com/watch?v=O3_2Pq5RJYE
💬 Discussion Question:

If today's customers are only visiting 1.2 dealerships, what is your dealership doing to make sure you're the one they choose?

Join the conversation below.

Then join us at CXAuto 2026, where automotive executives, dealership leaders, and customer experience experts will share the strategies shaping the future of automotive retail.

📍 Detroit, Michigan
📅 28–30 September 2026

We all know the number of in person dealer Visit's is down in 2026....

08/14/2026

We are thrilled to welcome Jay Petznick from Auto Hub Software to the upcoming live episode of The Auto Hub Show: "The Best Customer Experience in 2026!"

As a leader in software solutions for automotive retail, Jay brings deep expertise in leveraging technology to streamline dealership operations and elevate every step of the customer journey. He will be joining our live panel to share actionable perspectives on how powerful software tools can eliminate friction and empower dealership teams to deliver top-tier service.

Here is a preview of what we will be covering together live:
* What the best retail experiences can teach the automotive industry
* Who really owns CX—leadership, staff, or the business as a whole?
* Practical strategies to turn shoppers into raving fans
* Where retailers and OEMs should focus first to upgrade the customer journey
* If you want to discover how modern technology and software innovation can transform your store's customer experience, you will not want to miss this conversation.

The Auto Hub Show presents: "The Best Customer Experience in 2026!"
Date: Monday, 17 August, 2026
Time: 11:00 AM EST
Register here: https://tinyurl.com/nbx2w263