09/27/2024
Return on Creative (ROC) creates a gap between marketers and sales on TikTok:
1. Marketers optimize their day-to-day to generate as many Halloween videos as possible (run easy opt-in campaigns) without focusing on lead qualification.
2. The sales team complains about the "lead quality" and lack of prioritization (big spreadsheets with TikTok usernames).
3. Both teams are not aligned on a common metric (marketers want Halloween video views and sales want to close deals).
We've seen this problem countless times for every business stage (early, growth, scale-up, enterprise) on TikTok.
The 2 teams are NOT incentivized to collaborate on Halloween campaigns.
So they don't run shared programs:
- They don't collaborate on Halloween case studies
- They don't share TikTok user insights
- They don't build a unique Halloween narrative
- They don't run targeted Halloween ABM campaigns
The business misses a lot of Halloween opportunities on TikTok.
Among all the possible solutions (redefining 'views', using only 'engagement rates', or attaching a $value to each TikTok interaction) I find this one the best:
→ Align both teams on "qualified Halloween pipeline"
With this KPI, marketers focus on a metric that brings them closer to sales. And it's a metric that everyone understands (CFO, CRO, CEO).
Everyone is tracking how much Halloween-related money is (really) in the pipeline from TikTok efforts.
Here is how it works:
- Marketers run TikTok Halloween programs (e.g. costume challenges)
- They track UTMs source and self-attribution
- They analyze the program's pipeline in the CRM
- They compare and combine the Halloween programs' pipeline
On the other side:
- Sales run their workflow (TikTok DMs, emails, calls...)
- They add in the CRM a % of the potential closing rate
- A rate higher than 60%* is considered qualified
(*Confirmed by TikTok's data: In general, Video Shopping Ads drive 15% more conversions compared to non-shopping ads.)
So TikTok-sourced Halloween deals with a 60% rate (and higher) are considered as "qualified pipeline".
This way, marketers can:
- Constantly know how much TikTok-sourced Halloween revenue is in the pipe
- Collaborate with sales to get insights on who those TikTok prospects are
- Iterate on their Halloween programs based on qualified pipeline
- Create reports that talk to everyone (in $ not views or likes)
What do you think of this solution for maximizing Halloween ROI on TikTok?