08/07/2026
One of the biggest misconceptions about media relations is that success begins with writing the perfect press release.
In reality, strong media relationships begin long before a story is ever pitched.
I recently attended the PRSA Charlotte Media Panel Luncheon, where journalists from television, radio, business publications, and digital media shared what communicators can do to become better partners. What stood out most wasn't advice about writing better pitches. It was a conversation about building trust.
Three words stayed with me.
▽ Authenticity.
Journalists aren't just evaluating your story. They're evaluating you. Strong relationships begin by understanding your client's story, knowing the reporter's audience, and pitching ideas that genuinely fit both.
▽ Reliability.
Trust is earned through consistency. Meet deadlines. Deliver what you promise. Be responsive. The communicators reporters remember are the ones they know they can count on.
▽ Puppy dogs.
One of my favorite moments came from Jana Angel of QC Life, who jokingly said audiences love puppies and food. Beneath the laughter was an important reminder. Facts inform, but human stories create connection. A polished executive standing at a podium may not capture attention, but the person behind the title often will.
That lesson extends far beyond media relations.
Whether you're communicating with customers, employees, stakeholders, or the media, people are far more likely to engage when they feel understood. Communication is not simply about delivering information. It's about creating a connection that makes the information matter.
I'm grateful to PRSA Charlotte and the outstanding panel for an engaging discussion and a valuable reminder that while communication tools continue to evolve, the principles that build trust remain remarkably consistent.