08/04/2023
We are seeking an Account Manager/Customer Service Representative
Lincoln, IL
Email: [email protected]
Call: 847-588-2660
Download Application: https://b2bembroidery.com/employment_application
Job description
We are seeking an Account Manager/Customer Service Representative who is comfortable working independently and collaboratively in a team environment. Primary duties include providing formal quotes, sending samples, establishing timelines, entering orders, interfacing with vendors, artists, decorators, accounting, shipping, and others to ensure customers are set up properly, orders are done accurately and delivered on time. Provide after sales service and follow up and ongoing customer service to clients.
Ideal candidate would have experience in the branded merchandise/promotional products industry or a related industry where attention to detail is paramount.
Primary Responsibilities
* Serve as primary client contact once client is onboarded.
* Provide quotes to clients.
* Manage workflow from client order, to art approval, request proofs, order entry, vendor tracking, product receiving, production queue, quality assurance and final shipping of completed orders, follow up with clients.
* Manage calls from customers regarding their orders.
* Provide information or updates on; order status/tracking, shipping issues, product issues, invoice/accounting issues & general questions.
* Manage Stock/inventory β check stock as needed for upcoming jobs, coordinate purchase orders if more stock is needed.
* Check/Adjust as needed to keep processes updated and in line with the everchanging improvements/corrections that are made and/or needed.
Skills And Specifications
* Extreme attention to detail and deadlines.
* An ability to multitask and perform under tight deadlines.
* Excellent analytical and project management skills.
* Strong verbal and written communication skills.
* Ability to collaborate with various types of people at various levels within and outside of the organization.
* Experience in the promotional products, apparel, print, and tradeshow industries is a plus but not required.
* Strong knowledge of MS Office: Word, Excel, Outlook, or similar office-related programs.
+ Photoshop, Illustrator, or other graphic art software not a requirement but a definite plus.
+ Social Media marketing / content creation not a requirement but a definite plus.
Background/Experience/Education Requirements
Entry level, though experience in sales, customer relations, or business administration a plus
Email: [email protected]
Call: 847-588-2660