09/07/2026
Getting a negative Google review doesn't have to hurt your practice — if you respond correctly.
❌The wrong response: Defending yourself, getting emotional, revealing private details, ignoring it.
✅The right response framework:
👉Thank them for sharing their experience
👉Acknowledge their frustration (without admitting fault)
👉Invite them to call/email to resolve it offline
👉Keep it brief, professional, and calm
🙋Why? Because prospective patients read your response MORE than the negative review.
A gracious response to criticism actually builds trust. 🙌🫶
Check out our template for both positive and negative review responses.https://omnipremier.com/wp-content/uploads/2022/06/dental-review-response-templates.pdf
We do it for most of our clients. Want to learn more? Book a strategy session: https://omnipremier.com/marketing-strategy-request/