10/20/2026
Your customers trust you. That's great. But do they believe in you? đź‘€ In her latest StrategyCast solocast, Lori Jones explores an important distinction in brand strategy: trust and belief aren't the same thing.
Trust helps customers feel confident that a company will deliver on its promises. Belief goes further. It's what inspires customers to choose one brand over another, stay loyal, and become advocates.
Lori breaks down the progression from credibility to confidence to trust to belief and why even trustworthy brands need something meaningful that sets them apart.
Because in a market full of reliable options, being trustworthy might get you considered.
Being believed in gives customers a reason to choose you.
Watch now! https://strategycast.com/podcast/a-trusted-brand-can-still-be-forgettable-heres-why/