One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales and Recruitment Process Outsourcing. We differentiate ourselves in this space with our passion for people complimented with the latest innovation and technology in training, coaching and development to create breakthrough outcomes in Customer Experience. With an averag
e of 20% improvement in Customer Satisfaction, First Call Resolution, Sales and Average Handle Time, we improve brand loyalty and customer retention. Our corporate office is located in Van Nuys, CA and we have been in the same office space since we opened in 2000. We are a solid company in terms of financials and reliability. As a growing provider in our industry with attractive price offers, our focus is on delivering quality and not volume. We have been benchmarked competitively against some of the biggest names in the industry and we consistently exceed their quality standards, at nearly half the price. Our clients are happy to share experiences, actual quality scores, and data comparisons between vendors which demonstrates our transparency and leadership.
