09/17/2026
AI agents are being sold as the next easy solution for businesses: plug one in, automate your workflows, cut costs, and suddenly your business is running itself.
The reality is a lot more complicated.
This week, we’re clearing up some of the biggest misconceptions around LLMs and AI agents—and why actually implementing AI into a business can be much harder than the sales pitch makes it sound.
An LLM generating a response is one thing. Building an agent that can reliably interact with your systems, use the right tools, follow business rules, handle edge cases, and produce consistent results is another.
If someone is telling you that implementing AI into your business is as simple as “just add an agent,” this is the part of the conversation you need to understand.
AI can absolutely create huge opportunities for businesses. But knowing what AI can do and actually making it work reliably in a real business are two very different things.