06/25/2026
Brand mentions alone aren’t moving the needle.
A new study by ReputationHouse found that 96.5% of brand mentions carry no emotional signal and, as a result, have little to no measurable impact on search behavior or purchase intent.
The answer isn’t creating more emotional content, either. Overly intense messaging, especially for higher-risk products or services, can trigger skepticism instead of trust.
The sweet spot? Authentic emotional expression in the 10%-39% range. That’s where brands are most likely to see a lift in online search and engagement.
The takeaway: Stop measuring success by mention volume alone. Focus on creating conversations that connect emotionally in a way that feels genuine. That’s what turns awareness into action. Learn more: https://bit.ly/4aiFdSj