05/02/2025
Columbus Site review of the week: Branch
(Mostly) good things to say here.. 😅
"Must-haves" for an effective insurance provider site:
⭐️ Trustworthiness (Usually established though social proof and branding)
⭐️ Clear Differentiators (There are a million insurance companies. Why are you better? Why shouldn't I go see Jake, The Gecko, or Flo!?)
⭐️ Intuitive User-Friendly Design (If you can’t cater to site visitor, you’re setting a bad precedent)
Objectively…
This one is a 9/10 on branding, but struggles a little with differentiating itself and speaking to the needs of their target customer.
Design aside, Branch also does a great job validating social proof.
I would argue that of all the industries we've reviewed so far, finance + insurance is the most important to have strong credibility, trustworthiness, and social proof.
Insurance is a sensitive topic, and you want to be associated with SAFETY and COMFORT at all touchpoints.
Rating: 8.1/10
What do you guys think? Anything you might change?