09/05/2012
Becky McCrary Speaks!
This is a wonderful webinar by PNC member Becky McCrary: Turn the tables on bad customer service. If you need to refocus or bring new hires up to speed, tune in to the first Service Beckinar - a webinar as only Becky can do it - on June 12, 2012. Space is limited, so register today at http://tinyurl.com/cy5od87.
Unimaginable Service: Nothing but WOW from the Phone to the Front Line! Part one of a three-part series What are your customers saying about you?When we experience outstanding service, we may tell one or two people about it. But a bad experience is shared with up to 20 people. Custom...