06/02/2026
A home services business told me he tracks leads on sticky notes. I asked how much business he closed last month. "Not sure, maybe a few?"
I did the math. Made me sick.
He spends $2,000/month on ads. Gets about 20 leads. But with no follow-up system, 73% never get called. That's 15 leads straight in the trash.
Cost of those wasted leads: $1,500/month.
Lost revenue from those 15 leads (at 20% close rate, $3,000 average job): $9,000/month.
Total damage: $10,500 every single month. $126,000/year.
His competitor? Uses a $50/month CRM. Every lead gets an instant text. Follow-ups happen automatically. Owner gets reminders on his phone.
The competitor is booking jobs while this guy is still looking for the sticky note that fell behind his desk.
A basic CRM takes one afternoon to set up. Easier than Facebook. And it pays for itself with the first lead you don't lose.
Still tracking leads on napkins and hoping for the best? Tell me your current system in the comments - I'll calculate your actual losses.