07/27/2020
๐๐๐ถ๐น๐ฑ ๐ฆ๐๐ฟ๐ผ๐ป๐ด ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฅ๐ฒ๐น๐ฎ๐๐ถ๐ผ๐ป๐๐ต๐ถ๐ฝ
Treat your unhappy customers well and treat your happy customers like your best friend. When customers are unhappy, you need to put in the effort to resolve the issue and brighten their day. Imagine yourself being excited about receiving a product only to realize the quality is poor or itโs smaller than you expected or customer service didnโt resolve the issue properly. Youโd likely feel frustrated and disappointed. Thatโs how your unhappy customer feels. Offer a refund, a small free gift, and do whatever it takes to make them happy again. Because one bad experience isnโt necessarily going to ruin the relationship โ especially if you worked hard to fix it.
Now letโs talk about happy customers. Do you respond to happy customers? Most store owners donโt! But they shouldโ and you should too. If the same customer is constantly engaging with your store, build a relationship with them. Thank customers who write positive reviews. Respond to emails where customers tell you they love the product. By building a relationship with happy customers you begin to turn them into loyal customers. As customers become loyal, theyโll end up spending more money on your store while becoming the type of customer who markets your product for you.
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