05/01/2026
Back in February, this article from Retail Dive caught our eye, which now feels like it is defining the 2026 customer landscape: the Functional but Fragile consumer.
We’re not talking about consumers who CAN’T afford to spend. These are real people who are tired of spending and waiting for the other shoe to drop. Two months since we first ran into this idea, the data from our clients in Home Improvement, Auto Repair, and SaaS is clear: if you want to win today’s consumer, you have to lean into the M.O.M. Method.
Back in February, this article from Retail Dive caught our eye, which now feels like it is defining the 2026 customer landscape: the Functional but Fragile consumer.We’re not talking about consumers who CAN’T afford to spend. These are real people who are tired of spending and waiting for the ot...