02/09/2019
For me, ‘reputation’ is always front of mind. My morals and commitment to being as kind as possible drives 90% of my behavior (saving 10% for those moments when I truly lose my mind over something). And, I walk through life presuming most people operate similarly.
Considering this, I am easily flabbergasted when a person is unnecessarily irate and rude. Today, Lucy and I walked into the foyer of a beautiful building in San Francisco where she will be singing in a couple hours. Unfortunately, we quickly learned that a handful of people had canceled, including the person who was to greet people at the door. The recital will go on, but the producer - who was clearly panicked - was hoping a parent would consider volunteering to open the door and direct people to the elevator. The aforementioned parent was completely annoyed that she’d even been asked, curtly adding ‘...you mean, just STAND here for an hour and a half?’ Then, her daughter added ‘...and what about me?!?’
Needless to say, she huffed and said ‘absolutely not. I’ll come BACK in an hour and a half to watch my daughter’ (who was already upstairs). The thing that strikes me is how much people don’t understand they have a personal brand. Of the 6 people standing in the foyer, she made no one feel good, and I would imagine not even herself...at the beginning of what is meant to be a sweet recital.
So, guess who’s standing in the foyer writing a nasty post on Facebook? 😂