09/03/2026
When a client flags a concern, our first question is never "whose fault was this?" It's "how do we fix it?"
Accelity president Jenny Weeden shared how we tackle challenges as a team:
1️⃣ Make it us vs. the problem, not colleague vs. colleague
2️⃣ Figure out what the client needs to feel good again
3️⃣ Check in with the team member to close any gaps in training or information
Nobody gets it perfect every time. But this is the standard we hold ourselves to, and it's the reason clients trust us when things get hard, not just when things go well. 💛