10/19/2026
.
Keep hospitality human.
These days, so many people can be replaced with much better efficiency.
But if perfection becomes our collective goal we need to understand what we are really giving up.
Think of how many people you interact with on a daily basis. The cashier you chat to about the weather or their kids.
The mailman you wave to and thank every day.
The front desk woman at your kids school who never forgets to ask about your sick family member.
All of that could be gone.
Think of the mental repercussions.
My dad hitch hiked from school to home without his mom finding out at like 10.
THIS generation has a hard time making eye contact with adults and can't order on their own at restaurants.
And that isn't even the youngest generation being exposed to AI.
In hospitality, I can tell you with 100% certainty I don't want to be greeted by a robot, cooked for by a robot, small talk with a robot...it's painful to even consider.
But that's what we will get if we are seeking perfection now. Life will look and feel very different.
Keep Hospitality Human.
