Show & Chow, Restaurant Growth Agency

Show & Chow, Restaurant Growth Agency Helping small restaurant owners turn their sales around & get their money up. 📈

Adding a service charge will help you offset additional operational costs provided by your catering service.  If it mean...
11/17/2023

Adding a service charge will help you offset additional operational costs provided by your catering service.

If it means delivering the best experience to your guest while also making their lives easier and hassle-free, the service charge will almost always be worth it for both parties.

Be transparent and communicate the service charge upfront with your guests first.

They will thank you for it later!

I recently read on a forum for restaurant owners about a dessert shop struggling to attract customers due to its obscure...
10/30/2023

I recently read on a forum for restaurant owners about a dessert shop struggling to attract customers due to its obscure location. It reminded me of several restaurants and cocktail bars I know that are practically hidden, yet have reservations booked months in advance.

In today's digital age, the physical visibility of a restaurant doesn't hold as much weight as it did before the rise of social media.

Your restaurant needs to offer something compelling to incentivize guests to seek you out, even if you're located in a less prominent area.

Some restaurant owners believe that if people can see their establishment, perhaps with a banner displayed outside, it will motivate guests to visit. However, this notion isn't as effective anymore.

Nowadays, people are more deliberate about where they choose to spend their money. It's not about being lured in because they see your restaurant's sign. Your restaurant needs to offer something distinctive or provide a compelling reason for guests to make the effort to visit.

If you're just another eatery in the neighborhood serving pizza or spaghetti, why should they choose you over a more convenient option?

If you don't provide a unique experience, why would someone spend their hard-earned money at your establishment, risking a mediocre or even negative experience?

True visibility means that when people hear your restaurant's name, even if they've never been there, they can associate it with a signature dish or product you're known for.

And when you resonate with the right audience, those are the guests who will eagerly anticipate dining at your establishment and spending their money with you.

Do you agree?

And birthday promotions (like giving away a free dessert) is mainly targeted towards existing guests. Why?Because they s...
10/27/2023

And birthday promotions (like giving away a free dessert) is mainly targeted towards existing guests.

Why?

Because they serve as a way to reward those guests who are already familiar with and hopefully enjoy your food and ambiance.

It acts as a loyalty program, incentivizing repeat guests to return to your establishment, and this is just one way to do that.

No new guest will be enticed by a free lemon cake or free birthday cake, especially if they're required to purchase an entrée or meet a spending minimum at a place they've never been to.

Think about it.

If your goal is to drive in new customers, you need to make your restaurant known & relevant to them first.

Why should they visit your restaurant (and on their birthday)?

What makes your food better than the next one?

What sets your restaurant apart from others?

Giving away a free birthday dessert is just an added touch, not the main draw.

Instead of asking 'How can I increase sales?', you should be asking 'Where in my restaurant do I need to increase sales?...
10/26/2023

Instead of asking 'How can I increase sales?', you should be asking 'Where in my restaurant do I need to increase sales?'

This helps you pinpoint areas or segments of your restaurant that are underperforming, allowing you to allocate resources where they are needed most.

If you need help understanding where the gaps are in your restaurant, send me a DM and let's address the root of the problems together.

The reason people aren't coming to your restaurant anymore isn't only because they "don't have money to spend".If your r...
10/25/2023

The reason people aren't coming to your restaurant anymore isn't only because they "don't have money to spend".

If your restaurant is known for a unique specialty, there will always be guests ready to pay for it.

Period. If you answered 'No' to any of these, let's do something about it together.Don't be just another restaurant on t...
10/20/2023

Period.

If you answered 'No' to any of these, let's do something about it together.

Don't be just another restaurant on the block.

Your restaurant's loyalty program will fall flat if: - Your cash flow is a mess. - Your customer base is too thin for it...
10/19/2023

Your restaurant's loyalty program will fall flat if:

- Your cash flow is a mess.
- Your customer base is too thin for it to be of use.
- You're offering discounts on top of having no money.
- You have no staff & your BOH isn't ready to handle an influx of customers coming in for discounts.

Address your immediate issues first (above) before thinking of growth or retention strategies (like implementing a loyalty program).

While each category can independently affect profitability, it's their interconnected impact that truly drives a restaur...
10/18/2023

While each category can independently affect profitability, it's their interconnected impact that truly drives a restaurant's success.

Word of mouth isn't enough for many small restaurants in today's digital age. If your restaurant's sales are consistentl...
10/16/2023

Word of mouth isn't enough for many small restaurants in today's digital age.

If your restaurant's sales are consistently down, you need a quick & reliable way to get in front of new guests daily like with paid ads (something that organic social media can't do).

Paid ads guarantee that new guests will see your advertisement unlike with organic FB/IG posts (free) where you publish a post and hope that someone sees it.

First impressions matter.

For many guests, your paid ad might be the first time they have heard about your restaurant. If your ad doesn't grab their attention or resonate with them, they'll likely scroll without giving it a second thought.

If you're doing all the marketing yourself and still have no sales to show for it, it's time to outsource this part before you have no money to keep the lights on.

Your restaurant can be profitable on paper but has a negative cash flow. Examples include: - You might have recorded a l...
10/10/2023

Your restaurant can be profitable on paper but has a negative cash flow. Examples include:

- You might have recorded a large number of sales, but haven't received payment on those transactions yet, therefore, you can't pay bills.
- You're unable to pay salaries on-time because you have have no cash on hand on pay day.
- Your inventory isn't moving as fast as you predicted, leading to a cash deficit on unsold items or perishable goods.

Understanding common challenges and being proactive in getting ahead of them can make a huge difference in the financial health & sustainability of your restaurant.

With NO PR team, our Vietnamese bakery client gained notable recognition for its vegan bánh mì & vegan Vietnamese pastri...
10/05/2023

With NO PR team, our Vietnamese bakery client gained notable recognition for its vegan bánh mì & vegan Vietnamese pastries including:

- 3 features in national media blogs
- 1-2 IG food influencers collab/month (all approached us first)
- 2 shoutouts on YouTube

Your USP ensures that your restaurant isn't just another name in the crowd but the go-to spot for what you offer.

If your restaurant is struggling to drive in new guests, your main focus should be delivering a quality experience, esta...
09/28/2023

If your restaurant is struggling to drive in new guests, your main focus should be delivering a quality experience, establishing your signature dish(es) & what you're known for, and implementing customer acquisition strategies that bring in immediate revenue.

Once you're consistently profitable, your focus shifts to reinvesting in your restaurant, nurturing existing guests & expanding services or locations.

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New York, NY

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