06/24/2026
Yesterday at CommerceNext, we hosted a conversation about one of the biggest shifts in retail today: marketing accountability.
Thank you, Lauren Price of COS, Steph Laures of Todd Snyder, and our own Melissa Racklin for sharing your valuable perspectives.
A few themes came up again and again:
π Marketing teams are being measured differently.
Growth alone isn't enough. Leaders are being asked to demonstrate profitability, incrementality, customer value, and the business rationale behind every investment.
π§ͺ Testing is becoming a competitive advantage.
The brands making the most confident decisions aren't relying on assumptions or platform-reported performance. They're using incrementality testing and broader measurement frameworks to understand what's driving revenue.
π Efficiency and effectiveness aren't always the same thing.
Optimizing exclusively for ROAS can lead to underinvestment in the channels and programs that create future demand. Different objectives require different measurement approaches.
π€ Finance alignment matters more than ever.
The strongest marketing organizations are bringing finance into planning conversations earlier, creating shared definitions of success, and connecting marketing outcomes directly to business outcomes.
One thought worth bringing back to your team:
If your CFO asked tomorrow, "What revenue would disappear if we stopped running this campaign?" would your current measurement framework give you a credible answer?
Thanks to everyone who joined us and contributed to the discussion.
Don't forget! If you're at today, stop by Booth 365 to meet our team and enter our raffle for a chance to win a designer Loewe handbag. Raffle closes at 3 p.m. ET. π