4K Research & Consulting, LLC

10/05/2021

Dash Network, an independent, integrated B2B research, events, and digital media platform focused on best business practices and technology solutions for the global Customer Experience market, has just been launched.

I've been working with them as a Principal Analyst over the past several months, and encourage you to check it out for news, insights, research reports, and events focused on the CX market.

www.dashnetwork.com

The $14.7 billion deal involving a bid by video conferencing company Zoom to acquire cloud contact center Five9 fell apart at the 11th hour, scuttled by Five9 shareholder concerns over the recent drop in Zoom’s stock price and the company’s...

05/24/2021

Working on two new reports focused on customer experience (CX) in retail and telecommunications, respectively. Looking to speak with folks involved in either of these verticals (can be a vendor or end-user of CX platforms or applications). Please feel free to hit me up at [Email hidden]. Thanks in advance!

02/25/2021

Changing your password from "password" isn't enough to enable strong security...https://cacm.acm.org/news/250800-is-mfa-needed-to-improve-security/fulltext

01/25/2021

Keith Kirkpatrick talks about quantum computing in this new podcast.

To kick-start our series, and to contextualize the state of the quantum computing marketplace, we sat down with Keith Kirkpatrick, Principal Analyst for research firm Omdia.

01/22/2021

New piece for the Communications of the CACM. It will be interesting to see how things may change under the new administration.

Additional 5G spectrum is on the way…but which entity will control it?

12/23/2020

Keith Kirkpatrick is featured as a guest on the TechSequences podcast for 12/23/2020, speaking on digital surveillance in the retail environment.

Today, retailers collect a wealth of data on consumers, both online and offline. And consumers hand it over, sometimes willingly and sometimes unwittingly. In retail locations surveillance cameras have given way to unobtrusive “beacons” spaced out in the store. That helpful app from your favorit...

12/16/2020

Keith Kirkpatrick will be a guest on the Technology and Consequences (TechSequences) podcast, speaking with hosts Alexa Raad and Leslie Daigle about the consequences of retail digital surveillance technology.

The podcast will go live on December 23, 2020, at https://www.techsequences.org/podcasts/

10/30/2020

https://cacm.acm.org/magazines/2020/11/248195-natural-language-misunderstanding/fulltext

How do we eliminate bias in automated speech recognition?

10/23/2020

I'm working on a project where I need to speak with folks familiar with escalators used in commercial settings (hotels, office buildings, multifamily dwellings, etc.)

Any referrals to architects, property managers, facilities maintenance, or elevator service companies would be ideal. The purpose of the research is to update and validate market assumptions on the elevator market, including installed base, maintenance issues, and service/modernization.

The phone interview would only take 5-10 minutes tops. Thanks in advance for any referrals to [email protected].

04/08/2020

The latest piece on educating K-12 kids online, for the Communications of the ACM.

The use of distance learning has grown quickly in primary education, in response to school closures due to the coronavirus pandemic.

03/18/2020

A few thoughts on and the value of data.
Over the past week or so, the world has been consumed with the coverage of COVID-19. It is literally impossible to turn on the TV, listen to the radio, or go online without seeing some type of coronavirus content. And as people around the world have been advised to limit in-person contact with each other, the widespread availability of information can be useful in providing needed health updates, as well as details on school and business closings, directives on quarantines, and public safety initiatives.

Unfortunately, this 24/7 coverage comes with a downside. Sensationalist headlines, which are purely designed to get readers or viewers to read or watch, may amplify the threat of the virus, or may distort the reasoning behind the decisions...(click to below to finish reading)

Over the past week or so, the world has been consumed with the coverage of COVID-19. It is literally impossible to turn on the TV, listen to the radio, or go online without seeing some type of coronavirus content. And as people around the world have been advised to limit in-person contact with each....

03/17/2020

This is a really great data tool that will allow you to track the progression of COVID-19 by country.

Coronavirus disease (COVID-19) dashboard: live updates, cases, death toll, graphs. World, China, Italy, USA maps.