DemandRevenue

DemandRevenue 11-time Chief Marketing Officer, Fractional CMO, Interim CMO. CMO Coach & Advisor. Coached > 150 CMOs @ Forrester & SiriusDecisions.

B2B & B2B2C SaaS Software, Health Technology, HR Tech, Asset Mgt & Sustainability SW, Digital Transformation Software.

09/12/2026

Understand your ideal customer profile for easy acquisition, retention, and growth. Companies with 120%+ net revenue retention thrive by turning customers into advocates. Great customer experience starts before they even become a prospect, building brand gravity that leads to sales.

Fractional CMO services sell on cost comparison. Executive experience without the overhead and benefits of a full-time h...
09/11/2026

Fractional CMO services sell on cost comparison. Executive experience without the overhead and benefits of a full-time hire. It is on the homepage of nearly every firm in the category, and I do it too at Demand Revenue, because it is the frame most companies arrive with, and every marketer worth their salt knows you meet buyers where they are.

Here is what that pitch leaves out.

The comparison sets a fractional CMO engagement against a full-time CMO salary and treats the two as interchangeable purchases. When you hire a top-tier fractional CMO, you're buying a small number of decisions.

Examples include where marketing investment goes. Which segments deserve attention and which ones to stop chasing. Where marketing's responsibility ends, and sales begins.

Those decisions do not take long to make. They take experience, an understanding of what happens two years after you get them wrong, and the willingness to defend them when the CEO or the board pushes back.

Buy at the bottom of any range for services, and you are buying ex*****on capacity instead. That is a legitimate purchase if capacity is what you are short on. It won't get you someone with the standing to make the calls above, because the contract scopes that authority, not the title.

The rest of it comes down to things most companies never think to check:

→ What strong candidates ask about in the first conversation, and what it tells you about the ones who never raise it
→ Why one line on a résumé predicts more than every title above it
→ What a candidate who arrives with a framework already assembled is telling you about your situation
→ Where operators at this level actually come from, and why the obvious search surfaces the wrong list

Full breakdown linked in the comments.

09/11/2026

Forget traditional marketing; customer relationships are the new path to profitability. Focus on attracting, retaining, and growing your ideal customer. Companies with strong net revenue retention and customer advocates are positioned for true financial health.

09/11/2026

Ignoring problems or negative feedback is a missed opportunity. Understanding why customers leave (churn) is gold, especially in early stages. While too much churn is bad, a little can be a valuable learning tool to refine your ideal customer profile and product-market fit before scaling.

09/10/2026

Getting your Ideal Customer Profile (ICP) right is crucial. Ensure cross-functional buy-in and make it part of your company culture. Alignment across sales, marketing, and product planning is key to achieving your long-term vision. Focus on the top 3 priorities for maximum impact.

09/09/2026

NPS is a point-in-time metric, but what if we focused on long-term success? Fred Reichheld's 'earned growth' ties net revenue retention and customer referrals to real, lasting business growth. It's time to move past vanity metrics and build genuine customer relationships.

09/08/2026

Many organizations claim to be customer-centric, but do their actions match their words? True customer capitalism means making customers feel special, heard, and valued. NPS should drive real improvement, not just be a vanity metric.

09/07/2026

Excited to dive into the world of private equity-backed companies with expert Alan Gunsenhauser. He's an interim CMO and advisor with incredible insights.

09/06/2026

Discover why a strong company culture and departmental alignment are the real drivers of growth and profitability. Learn how an exceptional customer experience, unified teams, and a positive culture are the true keys to lasting success. It's not just about the plan; it's about the people and how they work together.

09/05/2026

Unlock business growth with private equity by mastering aligned annual and strategic planning. Clear metrics, transparency, and defined priorities are crucial for achieving success.

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