04/30/2026
Guest experience lives in the details. And when you're managing properties across a wide footprint, those details can quickly get out of hand.
Before Rockbot, Oxford Collection managed music for boutique hotels across four states using multiple vendors.
As a result, visitor experience was inconsistent, music licensing was complicated, and tickets to customer support were frequent.
Given that audio is often the first thing guests notice, the team knew a change was in order. Leadership needed the ability to oversee sound across properties from a single dashboard – with PRO licensing handled – while maintaining each location's unique identity.
Rockbot’s comprehensive music solution ensured Oxford Collection benefited from:
💠 A consistent, on-brand audio experience in every location, from lobbies to public spaces
💠 A notable reduction in support tickets sent to former music vendors
💠 Full PRO licensing for streaming music, with ASCAP, SESAC, BMI, and GMR coverage
💠 A scalable approach to sound, with an 86% increase in Rockbot-powered music over 3 years
“Rockbot strikes a strong balance between enterprise-level control and property-level flexibility, which is critical in hospitality. The centralized dashboard allows our corporate team to curate music in alignment with our brand standards while still giving individual properties flexibility to maintain their unique identity.”
–Jin Nunziata,
VP of Information Technology
Read the full story → https://rockbot.com/case-study/oxford-collection