ETC Institute

Name: ETC Institute
Address: 725 W Frontier Lane, Olathe, KS, 66061, US
Telephone: +19138291215
Price range: Not applicable

Home
United States
Olathe, KS
ETC Institute

ETC Institute is the nation's leading market research firm for state and local governments. For more information go to www.etcinstitute.com

The firm offers a wide range of survey research and data analytic services in the fields of transportation/public transit, parks and recreation, public safety, business/economic development, resident satisfaction, organizational health, and much more.

06/19/2026

ETC Institute has partnered with the City of Washougal since 2014 to measure resident satisfaction, and the 2026 marks our seventh collaboration together.

This year's results show:
🔸 89% of residents rated fire and emergency services as 'excellent' or 'good'
🔸 Customer service from city staff ranked +36 above the national average
🔸 Washougal outperformed regional and national benchmarks in 26 of 37 service areas

As Washougal plans for the future, remains an essential piece of leadership's budgeting and long-range planning, reflecting what their community needs most.

06/05/2026

ETC Institute was proud to contribute over 1,000 statistically valid survey responses as part of the team behind the LA Parks Needs Assessment, a project that just received the 2026 Planning Excellence Award from APA Los Angeles. 🏆️

Los Angeles residents spoke. Now, their priorities are driving the future of the city's park system.

Led by OLIN, the assessment took shape over 12 months and produced a roadmap for a park system currently ranked 90th among the nation's largest cities. feedback was essential to that process, allowing planners to confidently prioritize spending and improve where it's needed most.

Congratulations to the full project team: The Robert Group, Agency Artifact, Kounkuey Design Initiative, Estolano Advisors, Better World Group, Dharam Consulting, Geosyntec Consultants, HR&A Advisors, West of West, GreenInfo Network, LANDAU Design+Technology, Calvada Surveying

We are proud of the work this team produced and can't wait to see the impact it has on communities across .

05/27/2026

Earlier this week, ETC Institute CEO, Chris Tatham had the pleasure of presenting the City of Olathe, , with its 7th consecutive Leading the Way Award during a meeting.

Receiving this award for seven consecutive years reflects the City’s long-term commitment to creating a place where feel supported and connected.

Thank you to the City of Olathe, its elected officials, and staff for our ongoing partnership and shared dedication to serving our communities.

05/19/2026

💡 When agencies understand why people ride, the right fare decisions tend to follow.

We recently partnered with SamTrans and Nelson\Nygaard Consulting Associates to gather detailed insights into how riders use and pay for transit, and how potential fare changes could affect them. With a clear view into fare types, usage patterns, and pricing sensitivity, agencies can move forward with policies supported by honest rider and backed by statistically valid data.

As SamTrans marks 50 years of service, we look forward to seeing these insights translate into improvements for district in the years ahead.

If your team is exploring similar questions around fare strategy or , we’re here to help!

05/15/2026

Earlier this month, Vice President and Director of Household Survey Research Nick Jones, M.S. took ETC’s three Kansas State University interns to for the Royals vs. Guardians game to celebrate their final weeks with our team. ⚾

Austin, Brunealla, and Perry spent their spring semester helping households complete from the ETC . Over the past few months, they also assisted with field delivery work for H-GAC and KC Streetcar.

We appreciate all of their hard work this semester and look forward to seeing what’s next for each of them!

05/13/2026

It was an honor to join the City of Hutto, TX – Municipal Government and share results from their 2026 City Services and Culture Survey.

Robert Heacock, Senior Project Manager at ETC Institute, presented findings that highlighted both areas of progress and opportunities for the expanding to build on. improved or stayed consistent in 54 of the 93 services evaluated, with notable growth in:
🏦 City finances (+12.4%)
🛣️ Mowing of roadsides (+10.2%)
🚑 City emergency preparedness (+8.7%)

also pointed to library collections and perceptions of Hutto as a place to work as areas for continued focus.

We were even lucky enough to catch a photo with the Hutto Hippo alongside Hutto Communications Manager Abby Fenton! Excited to see what’s ahead for city and officials.

05/07/2026

Congratulations to the City of Lenexa, Kansas Government, for earning its third Leading the Way Award in 2025 and for continuing to set a high standard for community life.

Lenexa earned a composite score of 241, coming in 127 points above the national average. Resident feedback reflects a strong balance between , infrastructure, and economic opportunity.

Standout areas include:�
🏙️ Overall image of the city�
💼 As a place to work�
🛣️ Overall maintenance of city streets

Known for its extensive park system and growing community, Lenexa continues to pair with a strong sense of place.

05/05/2026

Recognized as a 2025 Leading the Way Award recipient, City of Pelham, , continues to deliver strong results for its residents.

With a composite score of 232, placing 118 points above the national average, resident feedback reflects a strong focus on responsiveness, safety, and community amenities.

Residents gave especially strong marks to:
🌳 Quality of city programs�
🚦 Traffic enforcement efforts�
🏫 Quality of the city’s school system

Located just outside and home to Alabama’s largest state park, Pelham combines outdoor access, , and a high standard of service. Congratulations to its leadership for this recognition!

05/01/2026

The City Of League City Government, , has been recognized with a 2025 Leading the Way Award for its performance in serving residents and supporting .

League City exceeded national benchmarks by more than 20% in 32 areas, coming in 106 points above the national average. reflects a strong reputation built on safety, livability, and everyday service quality.

Among the highest-rated areas:
🏡 As a place to raise children
🛣️ Condition of streets in your neighborhood
🌟 Reputation of the City

Known for its coastal setting and historic charm, League City continues to support a community shaped by its connection to nature and guided by strong .

04/29/2026

Congratulations to the City Of La Porte, , and its elected officials and staff for earning a 2025 Leading the Way Award!

La Porte earned a composite score of 212, coming in 98 points above the national average. Results point to a strong emphasis on and preparedness.

Highlights from the survey include:
💬 Quality of customer service
🚒 Community preparedness for emergencies
💧 Stormwater management and flood control

Situated where the Ship Channel meets Galveston Bay, La Porte continues to support a community shaped by its coastal environment, with strong behind the systems residents rely on every day.

Address

725 W Frontier Lane
Olathe, KS
66061

Telephone

+19138291215

Website

http://www.etcinstitute.com/

Alerts

Be the first to know and let us send you an email when ETC Institute posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to ETC Institute:

Shortcuts

Want your business to be the top-listed Advertising & Marketing Company in Olathe?