08/12/2026
A quick clarification on my policy, since it came up today. 🤍🧵
If you supply your own item for embroidery and something happens to it during the process, 📌I take responsibility for my work and will work with you to provide an appropriate solution, which may include a service refund or another reasonable resolution. However, I do not reimburse or replace customer-supplied merchandise.📌
Any concerns with an order should be brought to my attention at pickup or the same day after you’ve had a chance to inspect your items.
Once an issue has been addressed and an appropriate resolution has been provided, I consider the matter resolved. Reopening the situation days later and requesting additional compensation is not something I can accommodate.
I believe in accountability when something is on me, but I also believe that accountability and reasonable expectations need to go both ways.
‼️Going forward, all customer-supplied items will be accepted at the customer’s own risk.‼️
Thank you for respecting my time, my work, and my small business. 🤍🧵