Over $2 billion in UPS/FedEx guaranteed service refunds go uncollected annually. The reason is simple: identifying late deliveries and acquiring refunds is not easy and you only have a few days to submit a claim. The Shipping Refund Bureau (SRB) can save you money by recovering refunds on your behalf. Our service is simple and straightforward:
We track all UPS and FedEx shipments on behalf of you
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We identify late deliveries and recover refunds for you
Our tracking service has no cost – we only bill for half of any refunds we recover (no refund, no charge)
We use our computers and software, eliminating security risks to your systems
There is no contract, set-up or maintenance fee
Signing up only takes a few minutes and there is no need for your shipping staff to alter any existing processes. Refunds appear on your regular UPS or FedEx bill. New Feature! Pick-Up Credits
Pick-up credits are financial credits that are due to a shipper who prints a UPS shipping label but never uses that label to mail a package, due to error, typo, or other reason. Did you know that once you print your UPS labels you are charged for that package whether you actually ship it or not? The way this affects you is that if you make a typo on the label and throw it away, you are still being charged. So we offer a service, which we call “PIck up credit” analysis. We will review and audit all of your shipments to make sure that we will get refunds for all of your “PIck up credit.” We offer this service FOR FREE for customers who also utilize our shipment tracking and refund recovery service.
