09/22/2026
Something worth knowing if you run a local business.
Last year, 6% of people used AI for local recommendations. This year it's 45% — third place, behind only Google and Facebook.
But here's the biggest number: 82% of consumers read those AI-written review summaries. The ones Google now puts above your actual reviews.
You can decide ChatGPT isn't where your customers are. You can't opt out of that summary.
What shapes it is boring stuff — a fully filled-out Google Business Profile, your address and phone written the exact same way everywhere, real answers on your website about pricing and service areas, and recent reviews that mention what you actually did.
The businesses showing up aren't doing anything clever. They're just easy for a machine to understand.
Worth an hour of your time this month.
Source: BrightLocal, Local Consumer Review Survey 2026