07/29/2020
With the internet at our finger tips - customer expectations continue to rise, especially when it comes to response times for important inquiries. So what's an acceptable response time? According to this study - 10 minutes or less. 😳
Live Chat Exposes a Fatal Flaw in Your Go-to-Market -
Today, buyer patience is at an all-time low. Speed is more important than ever. Many marketers and salespeople are turning to live chat -- which has long been used by customer service teams -- as the new hot tool that will get acquisition cranking again. But thinking about live chat as merely a fix....
