08/07/2026
ποΈ At MOJO Creative Digital, we believe the best way to move an industry forward is by sharing the stories of the people leading it.
That's why we're proud to produce TollTalkPodcast, where we've had the privilege of welcoming some of the brightest minds in transportation and mobility.
This week, Iain Deckard, Senior Enforcement Operations Manager at Neology, Inc., shares his remarkable journey from law enforcement to transportation technology and why changing driver behavior, not just issuing citations, is key to creating safer roads.
βΆοΈ Watch & listen: https://www.youtube.com/watch?v=kUS3MVCq-18
π¦ What if the best way to improve road safety isn't writing more tickets, but changing driver behavior first?
One of the biggest takeaways from our conversation with Iain Deckard, Senior Enforcement Operations Manager at Neology, Inc., was a simple philosophy:
"Use the carrot before the stick."
When discussing Washington State Department of Transportation's average speed enforcement pilot, Iain explained why warning letters were issued before violations, giving drivers the opportunity to change their behavior through education and awareness. The result? Safer driving habits and meaningful reductions in speeding.
It's a powerful reminder that the future of transportation isn't just about smarter technology, it's about using that technology to create lasting behavior change.
ποΈ Watch the full episode: https://www.youtube.com/watch?v=kUS3MVCq-18
Thanks again to CSG for supporting this episode and for helping drive innovation across customer engagement and payment experiences. Learn more at https://www.csgi.com/industries/tolling-and-smart-mobility