09/08/2026
As AI gets better at producing polished content, sounding polished is becoming less differentiating.
In the latest episode, Leslie Richards points to the growing risk for law firms of content that feels synthetic or “void of human input.” This can erode trust rather than build it.
Prospective clients are not only evaluating whether a lawyer understands the law. They are also trying to understand how that lawyer thinks, what they value, how they communicate, and whether they can be trusted with a significant business or personal issue.
AI can support the process. It can help with research, outlines, and first drafts.
But Leslie argues that the “human perspective and our human voice” still need to come through.
That means the goal should not be perfectly generated content. The goal should be credible content that reflects actual experience, judgment, perspective, and personality.
As the volume of AI-generated information grows, those distinctly human qualities may become one of the strongest signals of trust a law firm can offer.
🎧 Hear Leslie, Sarah Larson, Jennifer Simpson Carr, and Becky Bergman discuss what this means for law firm visibility, media relations, and thought leadership.