05/27/2026
What "job" is the customer hiring your product to do? One famous study around McDonald's milkshakes revealed consumers cared less about taste and more about combatting boredom, long commutes and messy meal offerings. Learn more about the "jobs to be done" approach to marketing in this week's
The McDonald’s milkshake mystery has become the defining example of Clay Christensen’s “Jobs to be Done” theory.