12/13/2025
Talk about customer service Level 11...
We had a client that had a Bourbon on the Rock special edition pen from Karas Pen Co. and all of a sudden, it developed a very serious leak and since they are located in Mesa, AZ I personally stopped in and asked about the problem.
Not only did they diagnose, they supplied the wear item (normally just purchase and replace) and didn't charge for them. Did they have to do this gratis? Of course not. However, since they did I can tell you that the Outhouse (LLC) team will highly recommend them... even though we already did, even more so now.
..and remember, Karas pens are made in the USA... Mesa, AZ.