HealthX Group

11/14/2023

How AI will unlock personalized healthcare.

https://www.linkedin.com/pulse/artificial-intelligence-personalized-healthcare-healthx-group-w7clc

05/17/2023

Most people surveyed (72%) consider themselves more loyal to their doctor/provider than the practice.

What does this mean? Arguably, it means healthcare is about people, and people tolerate the layers of the business [the brand, the intake process, staff communications, etc.] between them and their provider. Specifically:

1. People love their doctors/providers.
2. People are less likely to recommend a practice.
3. Loyalty to a healthcare brand is conditional.
4. Customer and patient experience at every touch point matters.
5. Healthcare organizations need a customer retention and referral strategy.

If your practice would like to improve brand loyalty and build a better reputation in the community ... contact the HealthX Group.

02/14/2023

Healthcare is a customer service business.

If there is any doubt that customer and patient experience should matter to healthcare providers and deserves to be a strategic priority (now more than ever), then please consider the simple truth of this argument.

08/18/2022

When asked 'who is the customer service leader?' (in any industry), most people will quickly think of brands they've consistently had a great experience with –– i.e., Starbucks, Apple, Nordstrom, Southwest Airlines, Disney, etc.

But who is the customer service leader in healthcare?

Is there a healthcare provider that really stands out to you as the proven leader in customer and patient experience? If not... that's a problem, and an opportunity.

06/23/2022

When outside influences disrupt the lives of our patients and strain our ability to deliver care, it can also present an opportunity.

The HealthX Group offers cost efficient Telehealth tools that are EMR agnostic, pay-per-patient usage models that can scale as you grow.

Learn more: https://healthxgroup.com/services/telehealth-technology

05/19/2022

Before you click this button...

Healthcare customers have been trained to research and self-manage everything up to scheduling an appointment, and then relinquish consumer behaviors when they become a patient and their options are limited by urgency, accessibility, or proof of insurance.

We can do better. There needs to me more choices, options and co-ownership of the patient intake process.

https://healthxgroup.com/cx-px-begins-with-patient-intake

It’s time to take an objective look at the intake process from the perspective of the healthcare customer. The HealthX Group can help.

04/28/2022

Oh... the parodies.

Transforming healthcare will not be easy. But is there anything that could be more necessary?

https://fb.watch/cGuuajlr79/

04/21/2022

"Survey Fatigue" or '20 Question Burnout' is not a preventable condition, as standardized CMS surveys to measure patient experience are part of doing business in healthcare.

What we can do to improve the health of a population and the quality of life for our patients is find clever new ways to ask better questions and make targeted data gathering more engaging.

For the price of a cup of coffee, healthcare providers can discuss innovative options and implementation solutions. Please contact the HealthX Group to schedule a conversation with a real person and learn more!

https://healthxgroup.com/contact

02/08/2022

Why the HealthX Group?

Because continuously improving the patient experience matters.

FASTEN YOUR SEATBELTS--IT'S GOING TO BE A BUMPY FLIGHT.

01/27/2022

When we poll average Americans about ‘the first word that comes to mind when you think of healthcare?’, their answers are not transparent, lifesaving or invaluable.

At some point, it’s healthier to admit when something is broken than to keep making accommodations and excuses for ‘the way it is’.

To advance beyond what we think we know today, we have to be open to discovery conversations where the problems are clearly identified and nothing is off the table when it comes to ideas or innovative solutions.

https://healthxgroup.com/is-consumer-confidence-in-healthcare-broken

At some point, it’s healthier to admit when something is broken than to keep making accommodations and excuses for ‘the way it is’.

01/21/2022

01/11/2022

The patient journey may be predicated on an episodic need for care, but customer service is about the support we offer before and after. It’s about anticipating needs and addressing them in advance, and providing direction and removing barriers to care.

https://healthxgroup.com/customer-service-and-the-patient-journey

Provide direction and remove barriers. Anticipate what patients will need (from first step to next steps) and where they might get hung up.