09/08/2026
Just away from the showroom for a day and seven questions came in before dinner.
Pricing on a change order. Which vendor for the quartz. Whether the Hendersons can push their install a week. Where the old drawings for the Miller job went.
Not one of them needed you specifically. Every one of them came to you anyway, because you're the only place the answer has ever lived.
Twenty years of judgment calls and shortcuts and the reason you stopped using that fabricator... all of it in one head. Your team isn't helpless. They just know how to reach you when they're stuck, and that's worked fine so far.
The business doesn't leave you alone until the answers live somewhere besides your head. →