10/11/2026
A potential client asks ChatGPT for help finding an attorney. Another searches Google, compares three firms, reads their reviews, and visits their websites before making a call.
Neither client journey begins with a phone call.
AI is changing how people research legal questions and discover law firms. But being found is only part of the challenge.
Attorneys also need to consider: Is our firm showing up where people are searching?
Do our reviews, website, and videos give people a reason to trust us?
When someone finally reaches out, are we responding quickly enough?
The firms paying attention to the entire client journey, not just lead generation, are better positioned to turn that visibility into new business.